The Student Complaints Policy (WAC 132F-121-060) details the process students should follow to initiate a complaint against college personnel or policy. A complaint is defined as a good faith allegation based on personal experience or knowledge by a student or students that there has been a violation, misapplication or misinterpretation of some service or rule as it applies to students by a staff or faculty member of the institution, resulting in loss or detriment to the student complainant.
Informal Complaint Process
Initially, a student complaint against an instructor or staff member should be referred to the appropriate division Dean or Administrator. District policy and procedures recommend that student complaints to be addressed on an informal basis first. This is considered an Informal Complaint Process. The first step for students is to contact a Student Process Advocate for support.
Formal Complaint Process
If the student feels the complaint was not resolved through the Informal Complaint Process, the student has the option of filing a Formal Complaint online here: Student Formal Complaint Form.
Student Grade Complaints
Student grade complaints as detailed in WAC-132-121-090 regarding grades received for course work can be filed using the informal or formal process. It is recommended that the informal process requesting a forum with the instructor and Dean serve as the initial step in the informal complaint process. Please contact a Student Process Advocate to start this process.
A student may only grieve the final grade received in a course. If the grade dispute is not resolved informally, the student may use the formal process to file only after the final grade has been received, however the complaint may include any or all of the entire component of the formal grade.
A formal complaint regarding a grade must be filed no later than the last day of the quarter which follows the quarter in which the disputed grade was received, except that a complaint regarding a spring quarter grade may be filed through the last day of the following fall quarter.
Student Process Advocates
The recommended first step in the Student Complaint Process is to contact and confer with a Student Process Advocate. Click the button below to request Student Process Advocate Support. The role of the Student Process Advocates is to listen to student grievances and advise them through the process (informal or formal) that is most conducive to facilitating a positive resolution for their concerns. There are currently three (3) Student Process Advocates available to advocate for students through the complaints process. You may review their biographical information, decide on which advocate you would like to work with by visiting the Student Process Advocate webpage.