Complaint Resolution by State

Student complaint resolution process for out-of-state/online students:

In the unlikely event you have an issue with our online instruction or student services, please contact us so that we can help you. Students may also contact our accreditation agency, The Northwest Commission on Colleges and Universities, which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit Washington Student Achievement Council Student Complaint Process for information regarding the WSAC complaint process. 

Online students, like all students at South, may use the formal complaint processes outlined here and the complaint conference would be held as a phone or video conference instead of an in-person meeting.

 

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If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alabama may also file a complaint with:

State Portal Entity Contact:

Ron Leonard
Director of Special Initiatives
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104
334.242.2211
ron.leonard@ache.edu
State Website: https://ache.edu/AlaPortal.aspx

 

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alaska may also file a complaint with:

State Portal Entity Contact:

Patricia Nickell-Zimmerman
Institutional Authorization Coordinator
907.465.6471
patricia.nickell-zimmerman@alaska.gov
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arizona may also file a complaint with:

State Portal Entity Contact:

Lanna Dueck
Executive Director
Arizona SARA Council
2323 W. 14th Street
Tempe, AZ 85281
480.517.8226
lanna.dueck@riosalado.edu

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arkansas may also file a complaint with:

State Portal Entity Contact:

Alana Boles
Program Director for Private Career and Out-of-State Education
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
501.371.2060
alana.boles@sdhe.edu

 

Online students may file a student complaint by following your college's Student Complaint Process (CentralNorthSouth).

Online students residing in California may also contact:

State Portal Entity Contact:

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
833.942.1120
dca@dca.ca.gov

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Colorado may also file a complaint with:

State Portal Entity Contact:

Heather Delange
Director - Office of Private Postsecondary Education
Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
303.862.3005
heather.delange@dhe.state.co.us

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Connecticut may also file a complaint with:

State Portal Entity Contact:

Sean Seepersad, PhD
Division Director of Academic Affairs
Office of Higher Education
State of Connecticut
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
860.947.1837
Sean.Seepersad@ct.gov
State Website: http://www.ctohe.org/SARA/Default.shtml

Emily Bjornberg
Senior Consultant
Office of Higher Education
State of Connecticut
450 Columbus Boulevard, Suite 707
Hartford, CT 06106
860.947.1824
Emily.Bjornberg@ct.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Delaware may also file a complaint with:

State Portal Entity Contact:

Nick A. Buono
College Success Program Administrator
Delaware Office of Higher Ed
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
302.735.4193
nicholas.buono@doe.k12.de.us

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in District of Columbia may also file a complaint with:

State Portal Entity Contact:

Angela H. Lee
Executive Director
Higher Education Licensure Commission
Postsecondary Education
Office of the State Superintendent of Education
1050 First St. NE
5th Floor
Washington, DC 20002
202.724-2095
Angela.Lee@dc.gov

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Florida (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Florida may also file a complaint with:

State Portal Entity Contact:

Rhesa Rudolph
Assistant Executive Director
850.245.3200
rhesa.rudolph@fldoe.org
Florida Department of Education
325 West Gaines Street, Room 1414
Tallahassee, FL 32399

Sonia Browning
Administrative Assistant II
Department of Education
325 West Gaines Street, Room 1414
Tallahassee, Florida 32399
850.245.3210
sonia.browning@fldoe.org
State Website http://www.flsara.org/

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Georgia may also file a complaint with:

State Portal Entity Contact:

Adam Hawk
GA-SARA Coordinator
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3310
adamh@gnpec.ga.gov

Patricia “Pat” Neri
Program Manager
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3235
GASARA@gnpec.ga.gov
State Website: https://gnpec.georgia.gov/state-authorization-reciprocity-agreement-sara 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Hawaii may also file a complaint with:

State Portal Entity Contact:

Bobbi Lum-Mew
Program Administrator
Hawaii Post-Secondary Education Authorization Program
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
808.586.7327
hpeap@dcca.hawaii.gov

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Idaho may also file a complaint with:

State Portal Entity Contact:

Tamara Baysinger
State Authorization Manager
208.332.1587
tamara.baysinger@osbe.idaho.gov
Idaho State Board of Education
PO Box 83720
Boise, ID 83720

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Illinois may also file a complaint with:

State Portal Entity Contact:

Nkechi Onwuameze, PhD
Assistant Director for Academic Affairs
Illinois SARA Coordinator
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
217.557.7382
sara@ibhe.org

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Indiana may also file a complaint with:

State Portal Entity Contact:

Ross Miller
Director of State Authorization and Reciprocity
Indiana Commission for Higher Education/
Indiana Board for Proprietary Education
101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
317.232.1033
rmiller@che.in.gov
Website: www.in.gov/bpe

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Iowa may also file a complaint with:

State Portal Entity Contact:

Lisa Pundt
Compliance Officer        
Iowa College Student Aid Commission
475 SW Fifth Street, Suite D
Des Moines, IA 50309-4608
515.725.3426 | fax: 515.725.3401
lisa.pundt@iowa.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kansas may also file a complaint with:

State Portal Entity Contact:

Jennifer Armour
Associate Director
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
(785)430-4288
jarmour@ksbor.org

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kentucky may also file a complaint with:

State Portal Entity Contact:

Sarah Levy
Director of Postsecondary Licensing
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
502.573.1555
sarah.levy@ky.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Louisiana may also file a complaint with:

State Portal Entity Contact:

LeAnn Detillier
Assistant Commissioner for Program Administration
Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
225.342-4253
leann.detillier@laregents.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maine may also file a complaint with:

State Portal Entity Contact:

Angel Loredo
Higher Education Specialist
23 State House Station
Augusta, Maine 04333-0023
207.624.6846
angel.loredo@maine.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maryland may also file a complaint with:

State Portal Entity Contact:

Bryson Barksdale
Online Education Analyst
410.767.3388
bryson.barksdale@maryland.gov
State SARA Website
Maryland Higher Education Commission
6 N Liberty St, 10th Floor
Baltimore , MD 21201

Karen King-Sheridan
Associate Director, Collegiate Affairs
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, Maryland 21201
410.767.3404
karen.king-sheridan@maryland.gov
State Website: http://mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspx

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Massachusetts (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Massachusetts may also file a complaint with:

State Portal Entity Contact:

Alex Nally
SARA Coordinator
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
617.994.6910
SARAInquiries@dhe.mass.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Michigan may also file a complaint with:

State Portal Entity Contact:

James R. Farhat
Departmental Specialist
517.256.8670
farhatj@michigan.gov
State SARA Website
Employment & Training, Postsecondary Schools
Michigan Department of Labor and Economic Opportunity
201 N Washington Sq, 3rd Fl
Lansing, MI 48913

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Minnesota may also file a complaint with:

State Portal Entity Contact:

Betsy Talbot
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3965
Betsy.Talbot@state.mn.us

Kate McCartan
Institutional Monitoring Specialist
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3912
kate.mccartan@state.mn.us

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Mississippi may also file a complaint with:

State Portal Entity Contact:

Menia Dykes
Director of Accreditation
Mississippi Institutions of Higher Learning
3825 Ridgewood Road
Jackson, MS 39211
601.432.6372
mdykes@mississippi.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Missouri may also file a complaint with:

State Portal Entity Contact:

Leroy Wade
Deputy Commissioner
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
leroy.wade@dhe.mo.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Montana may also file a complaint with:

State Portal Entity Contact:

Joseph "Joe" Thiel
Director of Academic Policy and Research
406.449.9135
jthiel@montana.edu
Montana University System
PO Box 203201
Helena, MT 59620

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nebraska may also file a complaint with:

State Portal Entity Contact:

Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402.471.0030
Kathleen.Fimple@nebraska.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nevada may also file a complaint with:

State Portal Entity Contact:

Terina Caserto
Senior Analyst, Academic and Student Affairs
775.784.3442
tcaserto@nshe.nevada.edu
State SARA Website
Nevada System of Higher Education
2601 Enterprise Rd
Reno, NV 89512

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Hampshire may also file a complaint with:

State Portal Entity Contact:

Steve Appleby
Director, Division of Educator Support and Higher Education
603.271.2408
stephen.appleby@doe.nh.gov
New Hampshire Department of Education
101 Pleasant St
Concord, NH 03301

Laura A. Stoneking
Administrator
603.271.4196
laura.a.stoneking@doe.nh.gov
New Hampshire Bureau of Educator Preparation and Higher Education, Division of Educator Support and Higher Education
101 Pleasant Street
Concord, NH 03301

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Jersey may also file a complaint with:

State Portal Entity Contact:

Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., 4th FL
P.0. Box 542
Trenton, NJ 08625
609.984.3738
eric.taylor@oshe.nj.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Mexico may also file a complaint with:

State Portal Entity Contact:

David Mathews
General Counsel
505.476.8402
david.mathews@state.nm.us
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New York may also file a complaint with:

State Portal Entity Contact:

Emily Sutherland
Supervisor of Higher Education Programs
518.474.1551
IHEauthorize@nysed.gov
New York State Education Department
89 Washington Ave
Albany, NY 12234

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Carolina can also file a complaint with:

State Portal Entity Contact:

Terrence R. Scarborough, M.P.A.
Director of SARA-NC
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
919.549.8614, ext. 4660
tscarborough@ncseaa.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Dakota can also file a complaint with:

State Portal Entity Contact:

Cheryl Thompson
Outreach Manager
Communication | Training | State Authorization Coordinator
Core Technology Services
North Dakota University System
2000 44th Street SW, Suite 301
Fargo, ND 58103
701.239.6676
cheryl.thompson@ndus.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Ohio may also file a complaint with:

State Portal Entity Contact:

Matt Exline
Assistant Director of Program Approval Operations
Ohio Department of Higher Education
25 South Front Street
Columbus, OH  43215
614.728.3095
mexline@regents.state.oh.us

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oklahoma may also file a complaint with:

State Portal Entity Contact:

Kyle Foster
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9163
kfoster@osrhe.edu

Elizabeth Walker
Staff Assistant III
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9154
lwalker@osrhe.edu
State Website http://www.okhighered.org/admin-fac/sara/

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oregon may also file a complaint with:

State Portal Entity Contact:

Rebecca Fuller
Compliance Specialist
503.947.5751
rebecca.fuller@hecc.oregon.gov
Oregon Higher Education Coordinating Commission
3225 25th St SE
Salem, OR 97302

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Pennsylvania may also file a complaint with:

State Portal Entity Contact:

Gina Wetten
Higher Education Associate II
Department of Education
Division of Higher and Career Education
333 Market Street 
Harrisburg, PA 17126
717.265.7723
giwetten@pa.gov
State Website https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Puerto Rico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Puerto Rico may also file a complaint with:

State Portal Entity Contact:

David Baez
Acting Director, Education Support Programs
787.641.7100 ext 2056
dbaez@estado.pr.gov
Puerto Rico Council on Education
PO Box 19900
San Juan, PR 00919-1900

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Rhode Island may also file a complaint with:

State Portal Entity Contact:

Deanna Velletri
Specialist, Proprietary Schools
RI Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, Rhode Island 02886-1304
401.736.1118
Deanna.velletri@riopc.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Carolina may also file a complaint with:

State Portal Entity Contact:

Peggy Simons
Program Coordinator
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.3476
psimons@che.sc.gov
State Website: https://www.che.sc.gov/InstitutionsEducators/AcademicPolicies%2CPrograms/SouthCarolina-StateAuthorizationReciprocityAgreement%28SC-SARA%29.aspx

Stacey Price
Program Coordinator
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.7781
sprice@che.sc.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Dakota may also file a complaint with:

State Portal Entity Contact:

Katie Hubbart
Academic Affairs Specialist
South Dakota SARA Coordinator
South Dakota Board of Regents
306 East Capitol Ave., Suite 200
Pierre, SD 57501
605.773.3455
Katie.Hubbart@sdbor.edu

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Tennessee may also file a complaint with:

State Portal Entity Contact:

Julie Woodruff
Assistant Executive Director and Lead Attorney for DPSA
312 Rosa L. Parks Ave, 9th FL
Nashville, TN 37243
615.253.8857
julie.woodruff@tn.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Texas may also file a complaint with:

State Portal Entity Contact:

Jessica Acton
Program Director, Academic Quality and Workforce
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, TX 78711
512.427.6214
jessica.acton@thecb.state.tx.us

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in U.S. Virgin Islands (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in U.S. Virgin Islands may also file a complaint with:

State Portal Entity Contact:

Camille McKayle
Provost and Vice President of Academic Affairs
340.693.1200
cmckayl@uvi.edu
University of the Virgin Islands
#2 John Brewers Bay
St Thomas, VI 00802

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Utah may also file a complaint with:

State Portal Entity Contact:

Cynthia “Cyd” Grua
Office of the Commissioner for Higher Education
Utah System of Higher Education
Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah 84101
801.321.7152
cgrua@ushe.edu

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Vermont may also file a complaint with:

State Portal Entity Contact:

Patricia Pallas Gray
Independent School Consultant
802.823.3991
pat.pallasgray@vermont.gov
Vermont Agency of Education
1 National Life Dr, Davis 5th Fl
Montpelier, VT 05620

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Virginia may also file a complaint with:

State Portal Entity Contact:

Darlene Derricott
Director of Academic Services
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804.2252621
DarleneDerricott@schev.edu

 

If, after exhausting all options within within your college's Student Complaint Process (CentralNorthSouth), Washington State students are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in West Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in West Virginia may also file a complaint with:

State Portal Entity Contact:

Nikki Bryant
Compliance Officer for Authorization and Proprietary School Programs
681.313.2290
nikki.bryant@wvhepc.edu
State SARA Website
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E, Suite 700
Charleston, WV 25301

 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wisconsin may also file a complaint with:

State Portal Entity Contact:

Monique Currie
Policy Advisor
Policy and Government Relations
Wisconsin Technical College System Office
4622 University Ave., PO Box 7874
Madison, WI 53707-7874
608.266.2449
Monique.Currie@wtcsystem.edu
State Website: http://www.heab.state.wi.us/dlab/

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wyoming may also file a complaint with:

State Portal Entity Contact:

Rob Dennis
Chief Operating Officer
307.777.7013
rob.dennis@wyo.gov
State SARA Website
Wyoming Community College Commission
2300 Capitol Ave, 5th Fl, Ste B
Cheyenne, WY 82002