Complaint Resolution by State

Student Complaint Resolution Process

    Students have three processes for resolving complaints depending on their location:

    1. College Complaint Process
    Students are first required to follow the college's Student Complaint Process.

    2A. State Complaint Process for Students Located in Washington
    If, after exhausting all options within the college's Student Complaint Process, students located in Washington who are not satisfied with the resolution of their complaint may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.

    2B. State Complaint Process for Students Located Outside Washington
    If, after exhausting all options within the college's Student Complaint Process, online students located outside the state of Washington who are not satisfied with the resolution of their complaint, may be eligible to file a complaint with the Washington Student Achievement Counsel (WSAC) or their state's local NC-SARA Portal Entity (listed below by state). 

    The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    3. Accrediting Agency Complaint Process

    In the unlikely event the college and SBCTC complaint processes do not resolve your issue, you can then contact the college's accreditation agency, The Northwest Commission on Colleges and Universities, which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.

    NWCCU will only consider a complaint against one of its member institutions that relate solely to eligibility requirements, standards for accreditation, or policies. NWCCU does not, however, provide dispute resolution or appeal services.

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    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Alabama may also file a complaint with:

    State Portal Entity Contact:

    Ron Leonard
    Director of Special Initiatives
    Alabama Commission on Higher Education
    100 North Union Street
    Montgomery, AL 36104
    334.242.2211
    ron.leonard@ache.edu
    State Website: https://ache.edu/AlaPortal.aspx

     

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Alaska may also file a complaint with:

    State Portal Entity Contact:

    Patricia Nickell-Zimmerman
    Institutional Authorization Coordinator
    907.465.6471
    patricia.nickell-zimmerman@alaska.gov
    Alaska Commission on Postsecondary Education
    PO Box 110505
    Juneau, AK 99811-0505

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Arizona may also file a complaint with:

    State Portal Entity Contact:

    Lanna Dueck
    Executive Director
    Arizona SARA Council
    2323 W. 14th Street
    Tempe, AZ 85281
    480.517.8226
    lanna.dueck@riosalado.edu

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Arkansas may also file a complaint with:

    State Portal Entity Contact:

    Alana Boles
    Program Director for Private Career and Out-of-State Education
    Arkansas Department of Higher Education
    423 Main Street, Suite 400
    Little Rock, AR 72201
    501.371.2060
    alana.boles@sdhe.edu

     

    Online students may file a student complaint by following your college's Student Complaint Process (CentralNorthSouth).

    Online students residing in California may also contact:

    State Portal Entity Contact:

    California Department of Consumer Affairs
    Consumer Information Center
    1625 North Market Blvd., Suite N-112
    Sacramento, CA 95834
    833.942.1120
    dca@dca.ca.gov

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Colorado may also file a complaint with:

    State Portal Entity Contact:

    Heather Delange
    Director - Office of Private Postsecondary Education
    Department of Higher Education
    1600 Broadway, Suite 2200
    Denver, CO 80202
    303.862.3005
    heather.delange@dhe.state.co.us

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Connecticut may also file a complaint with:

    State Portal Entity Contact:

    Sean Seepersad, PhD
    Division Director of Academic Affairs
    Office of Higher Education
    State of Connecticut
    450 Columbus Boulevard, Suite 707
    Hartford, CT 06103-1841
    860.947.1837
    Sean.Seepersad@ct.gov
    State Website: http://www.ctohe.org/SARA/Default.shtml

    Emily Bjornberg
    Senior Consultant
    Office of Higher Education
    State of Connecticut
    450 Columbus Boulevard, Suite 707
    Hartford, CT 06106
    860.947.1824
    Emily.Bjornberg@ct.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Delaware may also file a complaint with:

    State Portal Entity Contact:

    Nick A. Buono
    College Success Program Administrator
    Delaware Office of Higher Ed
    The Townsend Building
    401 Federal Street, Suite 2
    Dover, DE 19901
    302.735.4193
    nicholas.buono@doe.k12.de.us

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in District of Columbia may also file a complaint with:

    State Portal Entity Contact:

    Angela H. Lee
    Executive Director
    Higher Education Licensure Commission
    Postsecondary Education
    Office of the State Superintendent of Education
    1050 First St. NE
    5th Floor
    Washington, DC 20002
    202.724-2095
    Angela.Lee@dc.gov

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Florida (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Florida may also file a complaint with:

    State Portal Entity Contact:

    Rhesa Rudolph
    Assistant Executive Director
    850.245.3200
    rhesa.rudolph@fldoe.org
    Florida Department of Education
    325 West Gaines Street, Room 1414
    Tallahassee, FL 32399

    Sonia Browning
    Administrative Assistant II
    Department of Education
    325 West Gaines Street, Room 1414
    Tallahassee, Florida 32399
    850.245.3210
    sonia.browning@fldoe.org
    State Website http://www.flsara.org/

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Georgia may also file a complaint with:

    State Portal Entity Contact:

    Adam Hawk
    GA-SARA Coordinator
    Georgia Nonpublic Postsecondary Education Commission (GNPEC)
    2082 East Exchange Place, Suite 220
    Tucker, GA 30084
    770.414.3310
    adamh@gnpec.ga.gov

    Patricia “Pat” Neri
    Program Manager
    Georgia Nonpublic Postsecondary Education Commission (GNPEC)
    2082 East Exchange Place, Suite 220
    Tucker, GA 30084
    770.414.3235
    GASARA@gnpec.ga.gov
    State Website: https://gnpec.georgia.gov/state-authorization-reciprocity-agreement-sara 

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Hawaii may also file a complaint with:

    State Portal Entity Contact:

    Bobbi Lum-Mew
    Program Administrator
    Hawaii Post-Secondary Education Authorization Program
    Department of Commerce & Consumer Affairs
    P.O. Box 541
    Honolulu, HI 96809
    808.586.7327
    hpeap@dcca.hawaii.gov

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Idaho may also file a complaint with:

    State Portal Entity Contact:

    Tamara Baysinger
    State Authorization Manager
    208.332.1587
    tamara.baysinger@osbe.idaho.gov
    Idaho State Board of Education
    PO Box 83720
    Boise, ID 83720

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Illinois may also file a complaint with:

    State Portal Entity Contact:

    Nkechi Onwuameze, PhD
    Assistant Director for Academic Affairs
    Illinois SARA Coordinator
    Illinois Board of Higher Education
    1 N. Old State Capitol Plaza, Suite 333
    Springfield, Illinois 62701-1377
    217.557.7382
    sara@ibhe.org

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Indiana may also file a complaint with:

    State Portal Entity Contact:

    Ross Miller
    Director of State Authorization and Reciprocity
    Indiana Commission for Higher Education/
    Indiana Board for Proprietary Education
    101 W. Ohio Street, Suite 300
    Indianapolis, IN 46204-4206
    317.232.1033
    rmiller@che.in.gov
    Website: www.in.gov/bpe

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Iowa may also file a complaint with:

    State Portal Entity Contact:

    Lisa Pundt
    Compliance Officer        
    Iowa College Student Aid Commission
    475 SW Fifth Street, Suite D
    Des Moines, IA 50309-4608
    515.725.3426 | fax: 515.725.3401
    lisa.pundt@iowa.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Kansas may also file a complaint with:

    State Portal Entity Contact:

    Jennifer Armour
    Associate Director
    Kansas Board of Regents
    1000 SW Jackson, Suite 520
    Topeka, KS 66612-1368
    (785)430-4288
    jarmour@ksbor.org

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Kentucky may also file a complaint with:

    State Portal Entity Contact:

    Sarah Levy
    Director of Postsecondary Licensing
    Kentucky Council on Postsecondary Education
    1024 Capital Center Drive, Suite 320
    Frankfort, KY 40601
    502.573.1555
    sarah.levy@ky.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Louisiana may also file a complaint with:

    State Portal Entity Contact:

    LeAnn Detillier
    Assistant Commissioner for Program Administration
    Louisiana Board of Regents
    1201 N. Third St., Suite 6-200
    Baton Rouge, LA 70802
    225.342-4253
    leann.detillier@laregents.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Maine may also file a complaint with:

    State Portal Entity Contact:

    Angel Loredo
    Higher Education Specialist
    23 State House Station
    Augusta, Maine 04333-0023
    207.624.6846
    angel.loredo@maine.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Maryland may also file a complaint with:

    State Portal Entity Contact:

    Bryson Barksdale
    Online Education Analyst
    410.767.3388
    bryson.barksdale@maryland.gov
    State SARA Website
    Maryland Higher Education Commission
    6 N Liberty St, 10th Floor
    Baltimore , MD 21201

    Karen King-Sheridan
    Associate Director, Collegiate Affairs
    Maryland Higher Education Commission
    6 North Liberty Street, 10th Floor
    Baltimore, Maryland 21201
    410.767.3404
    karen.king-sheridan@maryland.gov
    State Website: http://mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspx

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Massachusetts (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Massachusetts may also file a complaint with:

    State Portal Entity Contact:

    Alex Nally
    SARA Coordinator
    Massachusetts Department of Higher Education
    One Ashburton Place, Room 1401
    Boston, MA 02108
    617.994.6910
    SARAInquiries@dhe.mass.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Michigan may also file a complaint with:

    State Portal Entity Contact:

    James R. Farhat
    Departmental Specialist
    517.256.8670
    farhatj@michigan.gov
    State SARA Website
    Employment & Training, Postsecondary Schools
    Michigan Department of Labor and Economic Opportunity
    201 N Washington Sq, 3rd Fl
    Lansing, MI 48913

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Minnesota may also file a complaint with:

    State Portal Entity Contact:

    Betsy Talbot
    Minnesota Office of Higher Education
    1450 Energy Park Drive, Suite 350
    Saint Paul, MN 55108
    651.259.3965
    Betsy.Talbot@state.mn.us

    Kate McCartan
    Institutional Monitoring Specialist
    Minnesota Office of Higher Education
    1450 Energy Park Drive, Suite 350
    Saint Paul, MN 55108
    651.259.3912
    kate.mccartan@state.mn.us

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Mississippi may also file a complaint with:

    State Portal Entity Contact:

    Menia Dykes
    Director of Accreditation
    Mississippi Institutions of Higher Learning
    3825 Ridgewood Road
    Jackson, MS 39211
    601.432.6372
    mdykes@mississippi.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Missouri may also file a complaint with:

    State Portal Entity Contact:

    Leroy Wade
    Deputy Commissioner
    Missouri Department of Higher Education
    205 Jefferson Street
    P.O. Box 1469
    Jefferson City, MO 65102-1469
    573.751.2361
    leroy.wade@dhe.mo.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Montana may also file a complaint with:

    State Portal Entity Contact:

    Joseph "Joe" Thiel
    Director of Academic Policy and Research
    406.449.9135
    jthiel@montana.edu
    Montana University System
    PO Box 203201
    Helena, MT 59620

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Nebraska may also file a complaint with:

    State Portal Entity Contact:

    Kathleen L. Fimple, Ph.D.
    Academic Programs Officer
    Coordinating Commission for Postsecondary Education
    P.O. Box 95005
    Lincoln, NE 68509-5005
    402.471.0030
    Kathleen.Fimple@nebraska.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Nevada may also file a complaint with:

    State Portal Entity Contact:

    Terina Caserto
    Senior Analyst, Academic and Student Affairs
    775.784.3442
    tcaserto@nshe.nevada.edu
    State SARA Website
    Nevada System of Higher Education
    2601 Enterprise Rd
    Reno, NV 89512

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in New Hampshire may also file a complaint with:

    State Portal Entity Contact:

    Steve Appleby
    Director, Division of Educator Support and Higher Education
    603.271.2408
    stephen.appleby@doe.nh.gov
    New Hampshire Department of Education
    101 Pleasant St
    Concord, NH 03301

    Laura A. Stoneking
    Administrator
    603.271.4196
    laura.a.stoneking@doe.nh.gov
    New Hampshire Bureau of Educator Preparation and Higher Education, Division of Educator Support and Higher Education
    101 Pleasant Street
    Concord, NH 03301

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in New Jersey may also file a complaint with:

    State Portal Entity Contact:

    Eric Taylor, Esq.
    Director, Office of Licensure
    New Jersey Office of the Secretary of Higher Education
    20 W. State St., 4th FL
    P.0. Box 542
    Trenton, NJ 08625
    609.984.3738
    eric.taylor@oshe.nj.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in New Mexico may also file a complaint with:

    State Portal Entity Contact:

    David Mathews
    General Counsel
    505.476.8402
    david.mathews@state.nm.us
    New Mexico Higher Education Department
    2044 Galisteo Street, Suite 4
    Santa Fe, NM 87505-2100

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in New York may also file a complaint with:

    State Portal Entity Contact:

    Emily Sutherland
    Supervisor of Higher Education Programs
    518.474.1551
    IHEauthorize@nysed.gov
    New York State Education Department
    89 Washington Ave
    Albany, NY 12234

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in North Carolina can also file a complaint with:

    State Portal Entity Contact:

    Terrence R. Scarborough, M.P.A.
    Director of SARA-NC
    North Carolina State Education Assistance Authority
    P.O. Box 14103
    Research Triangle Park, NC 27709
    919.549.8614, ext. 4660
    tscarborough@ncseaa.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in North Dakota can also file a complaint with:

    State Portal Entity Contact:

    Cheryl Thompson
    Outreach Manager
    Communication | Training | State Authorization Coordinator
    Core Technology Services
    North Dakota University System
    2000 44th Street SW, Suite 301
    Fargo, ND 58103
    701.239.6676
    cheryl.thompson@ndus.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Ohio may also file a complaint with:

    State Portal Entity Contact:

    Matt Exline
    Assistant Director of Program Approval Operations
    Ohio Department of Higher Education
    25 South Front Street
    Columbus, OH  43215
    614.728.3095
    mexline@regents.state.oh.us

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Oklahoma may also file a complaint with:

    State Portal Entity Contact:

    Kyle Foster
    Assistant Vice Chancellor for Academic Affairs
    Oklahoma State Regents for Higher Education
    655 Research Parkway, Suite 200
    P.O. Box 108850
    Oklahoma City, OK 73101-8850
    405.225.9163
    kfoster@osrhe.edu

    Elizabeth Walker
    Staff Assistant III
    Oklahoma State Regents for Higher Education
    655 Research Parkway, Suite 200
    P.O. Box 108850
    Oklahoma City, OK 73101-8850
    405.225.9154
    lwalker@osrhe.edu
    State Website http://www.okhighered.org/admin-fac/sara/

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Oregon may also file a complaint with:

    State Portal Entity Contact:

    Rebecca Fuller
    Compliance Specialist
    503.947.5751
    rebecca.fuller@hecc.oregon.gov
    Oregon Higher Education Coordinating Commission
    3225 25th St SE
    Salem, OR 97302

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Pennsylvania may also file a complaint with:

    State Portal Entity Contact:

    Gina Wetten
    Higher Education Associate II
    Department of Education
    Division of Higher and Career Education
    333 Market Street 
    Harrisburg, PA 17126
    717.265.7723
    giwetten@pa.gov
    State Website https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Puerto Rico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Puerto Rico may also file a complaint with:

    State Portal Entity Contact:

    David Baez
    Acting Director, Education Support Programs
    787.641.7100 ext 2056
    dbaez@estado.pr.gov
    Puerto Rico Council on Education
    PO Box 19900
    San Juan, PR 00919-1900

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Rhode Island may also file a complaint with:

    State Portal Entity Contact:

    Deanna Velletri
    Specialist, Proprietary Schools
    RI Office of the Postsecondary Commissioner
    560 Jefferson Blvd.
    Warwick, Rhode Island 02886-1304
    401.736.1118
    Deanna.velletri@riopc.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in South Carolina may also file a complaint with:

    State Portal Entity Contact:

    Peggy Simons
    Program Coordinator
    South Carolina Commission on Higher Education
    1122 Lady Street, Suite 300
    Columbia, SC 29201
    803.737.3476
    psimons@che.sc.gov
    State Website: https://www.che.sc.gov/InstitutionsEducators/AcademicPolicies%2CPrograms/SouthCarolina-StateAuthorizationReciprocityAgreement%28SC-SARA%29.aspx

    Stacey Price
    Program Coordinator
    South Carolina Commission on Higher Education
    1122 Lady Street, Suite 300
    Columbia, SC 29201
    803.737.7781
    sprice@che.sc.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in South Dakota may also file a complaint with:

    State Portal Entity Contact:

    Katie Hubbart
    Academic Affairs Specialist
    South Dakota SARA Coordinator
    South Dakota Board of Regents
    306 East Capitol Ave., Suite 200
    Pierre, SD 57501
    605.773.3455
    Katie.Hubbart@sdbor.edu

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Tennessee may also file a complaint with:

    State Portal Entity Contact:

    Julie Woodruff
    Assistant Executive Director and Lead Attorney for DPSA
    312 Rosa L. Parks Ave, 9th FL
    Nashville, TN 37243
    615.253.8857
    julie.woodruff@tn.gov

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Texas may also file a complaint with:

    State Portal Entity Contact:

    Jessica Acton
    Program Director, Academic Quality and Workforce
    Texas Higher Education Coordinating Board
    P.O. Box 12788
    Austin, TX 78711
    512.427.6214
    jessica.acton@thecb.state.tx.us

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in U.S. Virgin Islands (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in U.S. Virgin Islands may also file a complaint with:

    State Portal Entity Contact:

    Camille McKayle
    Provost and Vice President of Academic Affairs
    340.693.1200
    cmckayl@uvi.edu
    University of the Virgin Islands
    #2 John Brewers Bay
    St Thomas, VI 00802

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Utah may also file a complaint with:

    State Portal Entity Contact:

    Cynthia “Cyd” Grua
    Office of the Commissioner for Higher Education
    Utah System of Higher Education
    Board of Regents Building, The Gateway
    60 S 400 W
    Salt Lake City, Utah 84101
    801.321.7152
    cgrua@ushe.edu

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Vermont may also file a complaint with:

    State Portal Entity Contact:

    Patricia Pallas Gray
    Independent School Consultant
    802.823.3991
    pat.pallasgray@vermont.gov
    Vermont Agency of Education
    1 National Life Dr, Davis 5th Fl
    Montpelier, VT 05620

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Virginia may also file a complaint with:

    State Portal Entity Contact:

    Darlene Derricott
    Director of Academic Services
    State Council of Higher Education for Virginia
    101 N. 14th Street, 9th Floor
    Richmond, VA 23219
    804.2252621
    DarleneDerricott@schev.edu

     

    If, after exhausting all options within within your college's Student Complaint Process (CentralNorthSouth), Washington State students are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in West Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in West Virginia may also file a complaint with:

    State Portal Entity Contact:

    Nikki Bryant
    Compliance Officer for Authorization and Proprietary School Programs
    681.313.2290
    nikki.bryant@wvhepc.edu
    State SARA Website
    West Virginia Higher Education Policy Commission
    1018 Kanawha Blvd E, Suite 700
    Charleston, WV 25301

     

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Wisconsin may also file a complaint with:

    State Portal Entity Contact:

    Monique Currie
    Policy Advisor
    Policy and Government Relations
    Wisconsin Technical College System Office
    4622 University Ave., PO Box 7874
    Madison, WI 53707-7874
    608.266.2449
    Monique.Currie@wtcsystem.edu
    State Website: http://www.heab.state.wi.us/dlab/

    If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

    Online students residing in Wyoming may also file a complaint with:

    State Portal Entity Contact:

    Rob Dennis
    Chief Operating Officer
    307.777.7013
    rob.dennis@wyo.gov
    State SARA Website
    Wyoming Community College Commission
    2300 Capitol Ave, 5th Fl, Ste B
    Cheyenne, WY 82002