A complaint as outlined here is defined as a good faith allegation based on personal experience or knowledge by a student or students that there has been a violation, misapplication, or misinterpretation of some service or rule as it applies to students in the institution by a staff or faculty member of the institution, resulting in loss or detriment to the complainant.
The first step in the Student Complaint process is a conversation with a Student Process Advocate. The role of the Student Process Advocate is to meet with and listen to students who may have experienced a negative incident or have a specific concern. After hearing about the incident or concern, the Student Process Advocate will work with the student to identify the processes that a student may use to resolve the situation.
The following Student Services staff will serve as Student Process Advocates for the 20-21 Academic Year:
- Nick Albritton, Assistant Director of New Student Services, firstname.lastname@example.org
- Vy Pham, AANAPISI Advisor, email@example.com
- Sarah Sabay, TRIO SSS and TRIO EOC Director, firstname.lastname@example.org
Grievances and their related reporting procedures
- A student may not use this process for issues related to student misconduct. Misconduct is inappropriate behavior that affects the institution’s pursuit of its educational objectives. Information about the Code of Conduct and examples of misconduct can be reviewed in the Student Handbook. Report conduct incidents to the Office of the Vice President of Student Services at 206.934.6788.
- To report an act of sexual harassment or sex discrimination by any employee of the institution, see South Seattle College’s sexual harassment policy. Students report incidents to the Office of the Vice President of Student Services at 206.934.6788.
- South Seattle College is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of “bullying” behaviors, including “cyber bullying”, as outlined in our Equal Opportunity Statement and Accommodation page. If you have been impacted and wish to report an incident, contact the Director of Human Resources at 206.934.6415.
- Federal and state laws, rules and regulations, in addition to policies, regulations and procedures adopted by the state board for community and technical colleges or the board of trustees of the Seattle Colleges District, are not up for debate, and have no complaint process associated with them.
- Complaint Resolution by State
If you have talked with the student advocate you may now continue with your Formal Complaint submission.
If you have talked with the student advocate you may now continue with your Grade Complaint submission.