Enrolling & Accessing Student Services: New & Prospective Students

South Seattle College has moved class instruction online and through alternative remote modes for Spring Quarter 2020 to help you stay on track with your academic goals and keep our community healthy and safe in response to COVID-19.

If you are planning to start at South Seattle College this spring or any upcoming quarter, the following information has been compiled to support you in that process while we operate remotely until further notice (in response State of Washington and Public Health - Seattle & King County requirements).

Although campus access is restricted during this time, Student Services employees in financial aid, advising, the cashier’s office, etc. are working remotely and can still support you in registering and paying for spring classes, and answering your questions. Student Services staff appreciate your patience as it may take longer to respond to your requests while working remotely.  

Please note this is not an exhaustive list, but it will be updated. If you are not finding the information you need below, please email InfoSouth@seattlecolleges.edu.

For new students looking to enroll: Despite our campus shift to remote operations, we are still enrolling for Spring Quarter. Please explore our Steps to Enroll and reach out to InfoSouth@seattlecolleges.edu with any questions or concerns regarding your enrollment process.

The Registration office processes general applications to the college, registers students for classes, evaluates transfer credit, directs the quarterly grading process, processes petitions for exceptions to policy and late add petitions as well as fulfills transcript request orders.   

Access Points 

Online registration continues without disruption. If permission is needed to register, email permission will be accepted from the instructor or advisor to the ssccregistration@seattlecolleges.edu alias. Staff monitoring that alias will confirm when registration is complete. The most effective way to communicate with us during our remote operations is to email ssccregistration@seattlecolleges.edu for general inquiries, and for transcript evaluations or graduation applications, email sevaluations@seattlecolleges.edu. Staff are regularly monitoring these sites between the hours of 8:00 a.m. and 4:30 p.m. weekdays. Voicemail left on any office or employee line will be picked up at least daily, and responses will be via email. 

Services Offered 

Most registration forms are located online at: southseattle.edu/registration/forms  and can be filled out and emailed to ssccregistration@seattlecolleges.edu as a high- resolution picture or attachment. 

Transcript Requests Sent by US Mail

If you sent a transcript request via US Mail after March 10th, only a few of those mails were received before the college moved to fully remote operations and US Mail began to be held. If you submitted a transcript request using US Mail and have not received it, we ask that you submit a subsequent request online using the information here: southseattle.edu/student-resources/transcripts-grades#online. We will reach out and confirm requests sent by mail once we have access to US Mail again so that we don't charge and send transcripts twice.

Transcripts Sent via US Mail for Evaluation

If you sent a transcript for evaluation via US Mail that would have reached our offices after March 10th, only a few of those mails were received before the college move to fully remote operations and US Mail began to be held. If you submitted a transcript for evaluation using US Mail and have not received confirmation of that evaluation, email SEvaluations@seattlecolleges.edu to make alternative arrangements.

  • Students whose files are complete and requesting financial aid for Spring Quarter will be held in their classes pending the completion of their financial aid application. These students will need to purchase their books on their own until financial aid disburses. 
  • Students who still had missing documents to submit as of March 10, 2020 will need to make payment arrangements while the office continues to work on your financial aid request. 
  • Students can still submit documents via email by scanning them, taking a high resolution picture, and sending it to financialsouth@seattlecolleges.edu  Documents you submit may take longer to show as received in the portal 
  • Check the status of your application at southseattle.edu/financial-aid/financial-aid-portal 

Access Points 

Hours: M,T, Th 8-4:30, F 9-4:30, closed for processing on Wednesdays 
Phone: (206) 934-5317, Leave a message, we check voicemail 3 times a day and will return your call 
Email: financialsouth@seattlecolleges.edu  

Services Offered 

The Financial Aid Office is still assisting prospective students with submitting paper work to complete the Financial Aid Application.  At this time, we are unable to pick up our main phone line, but we are checking and returning messages 3 times a day, so do leave a clear message with your name, Student ID Number or Social Security Number.  To protect your identity and secure your information, we will only call students back at the phone number listed with the Financial Aid Office. 

Operations Updates 

Email is still the best way to reach the Financial Aid Office. Please consider emailing our office at financialsouth@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, we will reach out to you to schedule a time to call. 

At this time, the Financial Aid Office cannot accept documents where we need to see and confirm the original, for example, requests for citizenship documentation, Verification Worksheet V4 or V5 Witnessed, or request for name changes requiring proof of identity.  We will resume taking in those documents when financial aid staff returns to campus.  

Additional Information Student Should Know 

Students who are already awarded and are expecting a Spring quarter disbursement of funds, may not have their financial aid on the first day of the quarter, but should receive financial aid within the first week of the quarter. Check this website often for updated information on Financial Aid funding. 

The Student Assessment Services program is available to assist students with placement into courses. Visit the Student Assessment Services homepage for information on sitting for a placement test, finding test practice documents, or submitting documents such as your SAT, ACT, SBAC, or transcripts for evaluation and placement.  

Students may complete their English placement remotely by taking our English Directed Self-Placement (DSP) tool from their home computer, tablet or phone. Please note, the following students are not eligible to take the DSP: Running Start candidates, International students with F1 visas, and the students in the Basic and Transitional Studies programs who are registered in studies lower than Level 4. These students are required to see their advisor for the placement tool designed for their program. 

Students may complete their Math placement remotely through the Seattle Central College online Math placement test. Click here for instructions. Once complete, students must email their results to studentplacement@seattlecolleges.edu to be able to register for courses.  

Student Assessment Services also accepts test placement documents of English and math from any public, 2-year institution in the state. Email the test placements, your entrance exam scores, or transcripts to us using the email below. Make sure to include your Student ID number when sending documents.  

Access Point Hours: 7:30 am – 4:00 pm; Monday through Friday

Email: studentplacement@seattlecolleges.edu 

Operations Updates: We will be monitoring our email on a regular basis throughout the week. 

Please allow a three day response time during this period. 

Contact Information

To contact the Cashier's Office, please call the office phone number at 206.934.5388 or email sscccashier@seattlecollegs.edu.

Paying for Tuition 

Payments can only be made online, only at this time by logging in to the student portal and paying with a credit card or debit card or by signing up for the FACTS automated payment plan, for monthly payments. The payment plan sign-up has been extended to Friday, April 17th. A payment in full through FACTS, can also be made using checking account (ACH) routing information, for a small fee of $2.00. 

Receipts of Payment (for reimbursement from student employers, for example)

The Cashier's Office is currently limited on what they are able print during remote operations. They are, however, able to copy and paste information into an email for students who request a receipt of payment or statement of account.

Refunds 

The Cashier's Office is currently processing all refunds as checks, sent directly to the address the student has on file with the college. Checks are processed through the Seattle Colleges District office twice a week, Tuesday and Thursday. The exception are the students who paid online through the college website, those are refunded back to the same credit or debit card used on the website. Again, this is only web payments, through our partner, CyberSource.  

Parking Pass Refunds

At this time, students are asked to return the permit back to the District Transportation Office or the SSC Cashier’s Office. Students will still get a full refund for parking, either by check in the US mail or back to the card used on the website, if purchased online. 

ATTN: Transportation Office
Seattle Colleges
1500 Harvard Ave
Seattle, WA 98122 

ATTN: Cashier’s Office
South Seattle College
6000 16th Avenue SW
Seattle, WA 98106

The Advising Center serves students in Transfer and Professional/Technical programs well as Running Start and Basic & Transitional Studies.  Advisors can assist with selecting appropriate courses, designing a customized educational plan, transfer planning, navigating academic difficulties, petitions for waivers and/or exceptions, connecting with appropriate support services, and applying for graduation. 

Email: advisorsouth@seattlecolleges.edu and include the following information:  

  • Name and Student ID number 
  • Program of Interest 
  • Any attachments relevant to your request or question (unofficial transcripts, placement documents, etc.) 
  • Courses you’re trying to register for with four-digit item number. 

Accessing Services: For general questions or to schedule a remote appointment with an Advisor, click zoom.us/my/ssc.advising to chat with Advising support staff from 8 a.m. – 11 a.m. and 12 p.m. – 2 p.m., Monday - Friday beginning March 12, 2020 through the duration of remote operations.

Voicemail: 206-934-5387, Messages will be checked twice daily and we’ll return your call. 

Disability Services (DS) provides accommodations and services for qualified students with disabilities at South Seattle College, in accordance with ADA and 504 requirements. To receive services, students complete an intake with the DS office and provide documentation of disability.

During remote operations DS is available to faculty and current or new students for questions, consultations, and appointments. Students should contact the DS office by email if possible, or they may leave a voice mail message if email is not possible.

Accommodation letters for spring quarter will be sent to faculty by email at student request. If faculty have questions about how any of a student's accommodations apply based on shifts in instructional practice, please be sure to contact DS for discussion and clarification.

Hours: 8 am to 4:30 pm, Monday thru Friday

Phone: 206-934-5137

Voicemail: 206-934-5137

Email: rose.kolovrat@seattlecolleges.edu

Services offered: Testing accommodations, assistive technology, sign language interpreting, alternate format, and other services as appropriate.

The DS office will continue to process intakes for services, arrange alternate testing, and any other services needed based on request.  If students need assistance during remote operations, they should contact the DS office and we will respond as soon as possible.

Incoming students who need accommodations for placement testing should contact the DS office prior to testing.

  • Students that have submitted their Certificate of Eligibility to the Veterans Affairs Office at South will be held in their classes. 
  • The Veterans Affairs Office can submit your enrollment certification as long as all required documents are submitted; please contact the Veterans Affairs Office with any questions or concerns. 
  • Students can submit documents via email by scanning them, taking a high resolution picture, and sending them to ssccva@seattlecolleges.edu  

Access Points  

Hours: M, T, W, T 9-4:30, F 1-4:30, closed mornings for processing on Fridays  
Phone: (206) 934-5811 Leave a message, we check voicemail 3 times a day and will return your call 
Email: ssccva@seattlecolleges.edu  

Services Offered  

The Office is still assisting prospective students with submitting paper work to complete their file.  Currently, we are unable to pick up our main phone line, but we are checking and returning messages 3 times a day, so do leave a clear message with your name, Student ID Number or Social Security Number.   

Operations Updates  

Email is still the best way to reach the Veterans Affairs Office. Please consider emailing our office at ssccva@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, please leave a message at 206 934-5811 and we will return your call as soon as possible. 

Supporting incoming and currently-enrolled Seattle Promise students with achieving their educational goals by offering onboarding, financial and educational-planning assistance. 

Seattle Promise Webpage: seattlecolleges.edu/promise 

 

Access Points  

Seattle Promise Outreach Team (high school graduating class of 2020) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980  

Email: promise@seattlecolleges.edusavannah.daniels@seattlecolleges.edu

bradly.lewellen@seattlecolleges.edu 

 

Seattle Promise Retention Team (Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980 

Email: promise@seattlecolleges.eduAlexandra.milan@seattlecolleges.edu

Kendy.trinh@seattlecolleges.edu 

We are available by email as well as phone or video meetings during this time.

 

How to schedule an appointment:   

Option 1: Click here to schedule an appointment on Starfish.   

Option 2: Send an email including all the following information:   

  • Name   
  • Student ID Number   
  • If you prefer a phone or online appointment.   
  • At least two specific times that you are available for an appointment.    


 

Options for Support:   

Email Seattle Promise at promise@seattlecolleges.edu. Please include your name and Student ID number in your message. 

Setup a phone meeting.   

  • You will receive a call at your appointment time.  The phone number will likely be “blocked” or “private”.   

Setup an online meeting.   

  • Take a look at this video for how to access your online meeting (using Zoom).  

 

Seattle Promise Financial Aid Team (high school graduating class of 2020 and Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-5713 

Voicemail: 206-934-5713 

Email: financialsouth@seattlecolleges.edu

 

Services Offered  

Assistance with FAFSA/WASFA submission, financial aid file completion, English and math placement, and spring, summer, and fall quarter planning. 

Email a Seattle Promise team member for assistance with submitting required documents and taking next steps to maintain your Seattle Promise eligibility. Students may also schedule appointments with their Seattle Promise support network using Starfish.

Operations Updates  

Please note that we may be slower to respond to email during this time.  

Additional Information Student Should Know  

  • Incoming and currently-enrolled students must submit their 2020-21 FAFSA or WASFA by April 15 to maintain Seattle Promise eligibility. Work with your Seattle Promise Financial Aid Specialist if you have questions.  
  • Currently-enrolled students should discuss their spring quarter plans with their Retention Specialist to make sure they have the tools needed to be successful in online classes or can explore other options.  
  • High School applicants (graduating class of 2020) should check their email regularly in April for placement and registration information. Work with the Outreach Specialist at your high school if you have questions. 

In an attempt to serve our students during remote operations, we are encouraging students to plan for Spring quarter by registering online when possible and finalizing their funding sources. Workforce Education has created the following form to allow students to turn in your required quarterly intake and voucher requests remotely. This will allow Workforce Specialists to place a hold on your account so that you are not dropped from your classes. Please note, students who complete this form will also need to complete a signed release during the first week of Spring 2020 to complete their intakes and receive their tuition assistance.  

IMPORTANT: Workforce funding is limited and not guaranteed to all eligible students. All students in Financial Aid and/or Opportunity Grant eligible programs are required to apply for Financial Aid after their first quarter. Please make sure that you have a completed Financial Aid application for the 2019-20 and 2020-21 academic years on file to maintain Workforce eligibility.   

Financial Aid Eligible Programs:                                 Opportunity Grant Eligible Programs: 

- Automotive Technology                                                - Automotive Technology 

- Aviation Maintenance Technology                                - Aviation Maintenance Technology 

- Culinary Arts                                                                 - CNC Machining 

- Diesel & Heavy Equipment Technology                        - Diesel & Heavy Equipment Technology   

- Landscape Horticulture                                                 - I-BEST (Integrated Basic Education Skills Training) 

- Welding Fabrication Technology                                   - Welding Fabrication Technology  

- Wine Studies                                                                 - Wine Studies

 

Access Points 

Hours: M-F 8-4:30 
Phone:  206.934.5835
Voicemail: Staff will be checking their voicemails and contact students via phone as needed.  
Email: Email is the best way to contact staff. 

Julius.Lloyd@seattlecolleges.edu 
Joshua.Little@seattlecolleges.edu 
Christa.Zinke@seattlecolleges.edu 
Kerensa.Calder-sud1@seattlecolleges.edu 
 

Services Offered 

Students can turn in their Quarterly Tuition Assistance Requests and Voucher Requests via Microsoft Forms. 
Tuition Assistance Request Form 
Voucher Request Form 

 
Operations Updates 

Staff will be working remotely and available by email pending further updates by the college.  

The Opportunity Grant Scholarship provides educational access and support for low-income adults to progress further and faster along demand career pathways. 

The scholarship provides for up to 45 credits in tuition and fees plus funding for texts, supplies or tools. Students enrolled in most professional-technical programs at South may apply.  For more details, application, etc., please visit the OG website (/opportunity-grant-scholarship

Access Points 

Contact: Sharon Norman, Opportunity Grant coordinator 

Hours:  M-F 8:00 am – 4:30 pm

Phone:  206.934.5195 

Voicemail:  206.934.5195 

Email:  sharon.norman@seattlecolleges.edu
 

Services Offered 

Support with obtaining funding for most prof/tech programs of study, guidance with FAFSA/WASFA applications, point-of-contact for issues/situations that many present while at South.   

Students may submit application to Sharon Norman, (contact information above.) 

Operations Up 

While working remoting, diligent effort will be made to contact students interested in submitting an OG application, and/or have questions regarding the OG scholarship. 

The TRIO Educational Opportunity Center (EOC) at South Seattle College provides adults, who are not currently enrolled at college, guidance and assistance in applying and enrolling into a college or career training program. The TRIO EOC services are FREE to eligible individuals who: are US citizens or permanent residents, do not have a Bachelor’s degree, and meet one of the following criteria: low income, first generation, and/or Veteran and their dependents.   

Access Points 

Hours: M-F 8 AM-4:30 PM 
Phone: 206-934-5208 
Voicemail: 206-934-5208 
Email: trio-eoc@seattlecolleges.edu 

EOC advises and supports new, eligible participants on enrolling into college. Currently enrolled students should contact Advising here.

 

During SSC remote operations due to COVID-19, EOC will still be available for scheduled appointments through the following methods:

Email: trio-eoc@seattlecolleges.edu

Virtual Drop-In Hours: Remote "Drop-In" Entry Advising is available every Wednesday from 1 p.m.-3 p.m. starting April 8, 2020, and available throughout Spring Quarter. Connect by copy/pasting https://zoom.us/my/trio.eoc into your browser to connect with an EOC staff member via Zoom. You will be asked to complete a required participation form for TRIO EOC services, you are encouraged to fill it out in advance here.

 

Services Offered 

-Career and college exploration and enrollment assistance 

-Funding guidance and application assistance (Workforce, financial aid, Veteran’s benefits, grants, etc.) 

-High school completion, GED, and ESL enrollment assistance 

-One-on-one guidance and support through these processes  
 

Operations Updates 

To schedule an appointment, please email TRIO EOC with information on what services you’re interested in receiving and a staff member will contact you to schedule an appointment. 

 
Additional Information Student Should Know 

All TRIO EOC participants are required to complete a participation form with demographic information it. This form is necessary for our federal grant funding and to add students to our advisor caseloads.  

The Child Care Center is a place where children can participate in developmentally appropriate activities while their parents pursue educational and professional goals.  The center is located adjacent to the south parking lot. 

Access Points: 

Phone:  206-934-5348 

Voicemail:   206-934-5348   

Email: lisa.sever@seattlecolleges.edu 

Services Offered: 

Child Care Services are provided for children of SSC students and employees aged 18 months to 5 years old. Enrollment is pre-arranged and based on space availability. 

Operations Updates: 

During remote operations we will be responding to questions, you may leave a message on our voicemail at (206) 934-5348 or contact us through email at Lisa.Sever@seattlecolleges.edu. We will be checking both voicemail and email on a regular basis. 

For further information regarding fees and about the child care center program, please visit our website at southseattle.edu/student-life/preschool-child-care-center