Enrolling & Accessing Student Services: New & Prospective Student

Student Services employees are available to support you as you explore your future at South Seattle College. If you are interested in getting started at South for a future quarter, the following information has been compiled as a temporary process while we operate primarily remotely in response to the novel coronavirus. 

The information below is a guide on how to access our departments for enrollment and registration virtually.

If you need further assistance, please email our Peer Navigator team at InfoSouth@seattlecolleges.edu

You can also connect with many resources virtually through Zoom and LiveChat, learn more here


Explore our Programs 

Explore our exciting programs and degrees offered at South to find your path and future career. The following services are available to help you get started:

Our Peer Navigator Team is available to serve as a resource for your enrollment questions, campus referrals, and any other general questions you may have. Please contact us at InfoSouth@seattlecolleges.edu with questions. We will do our best to respond to your email within 2 business days. 

The TRIO Educational Opportunity Center (EOC) at South Seattle College provides adults, who are not currently enrolled at college, guidance and assistance in applying and enrolling into a college or career training program. The TRIO EOC services are FREE to eligible individuals who: are US citizens or permanent residents, do not have a Bachelor’s degree, and meet one of the following criteria: low income, first generation, and/or Veteran and their dependents.   

Access Points 

Hours: M-F 8 AM-4:30 PM 
Phone: 206-934-5208 
Voicemail: 206-934-5208 
Email: trio-eoc@seattlecolleges.edu 

EOC advises and supports new, eligible participants on enrolling into college. Currently enrolled students should contact Advising here.

Live Chat

The EOC can also be reached virtually through LiveChat. Click the link to be connected with a staff member. You will be asked to complete a required participation form for TRIO EOC services, you are encouraged to fill it out in advance here.

Chat now (livechat)

  • Live Chat Hours: Tuesday, 9:30 a.m. - 12 p.m. & Thursday, 1:30 p.m. - 4 p.m. 

 

Services Offered 

  • Career and college exploration and enrollment assistance 
  • Funding guidance and application assistance (Workforce, financial aid, Veteran’s benefits, grants, etc.) 
  • High school completion, GED, and ESL enrollment assistance 
  • One-on-one guidance and support through these processes  

 

Operations Updates 

To schedule an appointment, please email TRIO EOC with information on what services you’re interested in receiving and a staff member will contact you to schedule an appointment. 

 
Additional Information Student Should Know 

All TRIO EOC participants are required to complete a participation form with demographic information it. This form is necessary for our federal grant funding and to add students to our advisor caseloads.  

Apply

We are still accepting and processing applications! You can apply to South Seattle College here: southseattle.edu/steps-enroll/admissions-application 

Typical processing time for applications is 2 – 3 business days. This can vary slightly as we near the start of a new quarter.  

Email our Registration department at ssccregistration@seattlecolleges.edu with the following: full name, date of birth, and the quarter you will be starting in. 

Funding 

Having a plan for your Financial Aid and Funding is an important step to make college a reality. We are here to help!  

Visit our Paying For College Overview to learn about the different types of funds available to you. 

Once you have identified the funding sources that are right for you, see below for the best way to contact departments at this time.

  • Students whose files are complete and requesting financial aid for Spring Quarter will be held in their classes pending the completion of their financial aid application. These students will need to purchase their books on their own until financial aid disburses. 
  • Students who still had missing documents to submit as of March 10, 2020 will need to make payment arrangements while the office continues to work on your financial aid request. 
  • Students can still submit documents via email by scanning them, taking a high resolution picture, and sending it to financialsouth@seattlecolleges.edu  Documents you submit may take longer to show as received in the portal 
  • Check the status of your application at southseattle.edu/financial-aid/financial-aid-portal 

Access Points 

Hours: M,T, Th 8-4:30, F 9-4:30, closed for processing on Wednesdays 
Phone: (206) 934-5317, Leave a message, we check voicemail 3 times a day and will return your call 
Email: financialsouth@seattlecolleges.edu  

Live Chat

The Financial Aid office can also be reached virtually through LiveChat. Click the link to be connected with a staff member. 

Chat now (livechat)

Live Chat Hours:  

  • Monday through Thursday, 8 a.m. - 9 a.m. & 10 a.m. - 4 p.m. 

Services Offered 

The Financial Aid Office is still assisting prospective students with submitting paper work to complete the Financial Aid Application.  At this time, we are unable to pick up our main phone line, but we are checking and returning messages 3 times a day, so do leave a clear message with your name, Student ID Number or Social Security Number.  To protect your identity and secure your information, we will only call students back at the phone number listed with the Financial Aid Office. 

Operations Updates 

Email is still the best way to reach the Financial Aid Office. Please consider emailing our office at financialsouth@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, we will reach out to you to schedule a time to call. 

At this time, the Financial Aid Office cannot accept documents where we need to see and confirm the original, for example, requests for citizenship documentation, Verification Worksheet V4 or V5 Witnessed, or request for name changes requiring proof of identity.  We will resume taking in those documents when financial aid staff returns to campus.  

Additional Information Student Should Know 

Apply for Financial Aid Today!

In an attempt to serve our students during remote operations, we are encouraging students to plan for Spring quarter by registering online when possible and finalizing their funding sources. Workforce Education has created the following form to allow students to turn in your required quarterly intake and voucher requests remotely. This will allow Workforce Specialists to place a hold on your account so that you are not dropped from your classes. Please note, students who complete this form will also need to complete a signed release during the first week of Spring 2020 to complete their intakes and receive their tuition assistance.  

IMPORTANT: Workforce funding is limited and not guaranteed to all eligible students. All students in Financial Aid and/or Opportunity Grant eligible programs are required to apply for Financial Aid after their first quarter. Please make sure that you have a completed Financial Aid application for the 2019-20 and 2020-21 academic years on file to maintain Workforce eligibility.   

Financial Aid Eligible Programs:     

- Automotive Technology 

- Aviation Maintenance Technology

- Culinary Arts                                                               

- Diesel & Heavy Equipment Technology                        

- Landscape Horticulture                                                 

- Welding Fabrication Technology                                   

- Wine Studies                                                                 

Opportunity Grant Eligible Programs: 

- Automotive Technology 

- Aviation Maintenance Technology 

- Diesel & Heavy Equipment Technology

- I-BEST (Integrated Basic Education Skills Training) 

- Welding Fabrication Technology  

- Wine Studies

Access Points

Hours: Monday through Friday, 8 - 4:30 p.m.
Voicemail: Staff will be checking their voicemails and contact students by phone as needed as we are currently working remotely.
Email:

Julius.Lloyd@seattlecolleges.edu
Joshua.Little@seattlecolleges.edu
Christa.Zinke@seattlecolleges.edu
Kerensa.Calder-Sud1@seattlecolleges.edu

Live Chat

Due to the COVID-19 closure, all Workforce Education drop-in office hours will be delivered online through Zoom (video conferencing tool). 

Click to join Zoom and connect with a Workforce staff member.

  • Meeting ID: 434 484 744
  • Password: 147430

Drop-in Office Hours:

  • Thursdays: 1-4 p.m.

Tuition Assistance Request Form

The Opportunity Grant Scholarship provides educational access and support for low-income adults to progress further and faster along demand career pathways. 

The scholarship provides for up to 45 credits in tuition and fees plus funding for texts, supplies or tools. Students enrolled in most professional-technical programs at South may apply.  For more details, application, etc., please visit the OG website (/opportunity-grant-scholarship

Access Points 

Contact: Sharon Norman, Opportunity Grant coordinator 

Hours:  M-F 8:00 am – 4:30 pm

Phone:  206.934.5195 

Voicemail:  206.934.5195 

Email:  sharon.norman@seattlecolleges.edu
 

Services Offered 

Support with obtaining funding for most prof/tech programs of study, guidance with FAFSA/WASFA applications, point-of-contact for issues/situations that many present while at South.   

Students may submit application to Sharon Norman, (contact information above.) 

Operations Up 

While working remoting, diligent effort will be made to contact students interested in submitting an OG application, and/or have questions regarding the OG scholarship. 

Supporting incoming and currently-enrolled Seattle Promise students with achieving their educational goals by offering onboarding, financial and educational-planning assistance. 

Seattle Promise Webpage: seattlecolleges.edu/promise 

 

Access Points  

Seattle Promise Outreach Team (high school graduating class of 2020) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980  

Email: promise@seattlecolleges.edusavannah.daniels@seattlecolleges.edu

bradly.lewellen@seattlecolleges.edu 

 

Seattle Promise Retention Team (Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980 

Email: promise@seattlecolleges.eduAlexandra.milan@seattlecolleges.edu

Kendy.trinh@seattlecolleges.edu 

We are available by email as well as phone or video meetings during this time.

 

How to schedule an appointment:   

Option 1: Click here to schedule an appointment on Starfish.   

Option 2: Send an email including all the following information:   

  • Name   
  • Student ID Number   
  • If you prefer a phone or online appointment.   
  • At least two specific times that you are available for an appointment.    


 

Options for Support:   

Email Seattle Promise at promise@seattlecolleges.edu. Please include your name and Student ID number in your message. 

Setup a phone meeting.   

  • You will receive a call at your appointment time.  The phone number will likely be “blocked” or “private”.   

Setup an online meeting.   

  • Take a look at this video for how to access your online meeting (using Zoom).  

 

Seattle Promise Financial Aid Team (high school graduating class of 2020 and Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-5713 

Voicemail: 206-934-5713 

Email: financialsouth@seattlecolleges.edu

 

Services Offered  

Assistance with FAFSA/WASFA submission, financial aid file completion, English and math placement, and spring, summer, and fall quarter planning. 

Email a Seattle Promise team member for assistance with submitting required documents and taking next steps to maintain your Seattle Promise eligibility. Students may also schedule appointments with their Seattle Promise support network using Starfish.

Operations Updates  

Please note that we may be slower to respond to email during this time.  

Additional Information Student Should Know  

  • Incoming and currently-enrolled students must submit their 2020-21 FAFSA or WASFA by April 15 to maintain Seattle Promise eligibility. Work with your Seattle Promise Financial Aid Specialist if you have questions.  
  • Currently-enrolled students should discuss their spring quarter plans with their Retention Specialist to make sure they have the tools needed to be successful in online classes or can explore other options.  
  • High School applicants (graduating class of 2020) should check their email regularly in April for placement and registration information. Work with the Outreach Specialist at your high school if you have questions. 
  • Students that have submitted their Certificate of Eligibility to the Veterans Affairs Office at South will be held in their classes. 
  • The Veterans Affairs Office can submit your enrollment certification as long as all required documents are submitted; please contact the Veterans Affairs Office with any questions or concerns. 
  • Students can submit documents via email by scanning them, taking a high resolution picture, and sending them to ssccva@seattlecolleges.edu  

Access Points  

Hours: M, T, W, T 9-4:30, F 1-4:30, closed mornings for processing on Fridays  
Phone: (206) 934-5811 Leave a message, we check voicemail 3 times a day and will return your call 
Email: ssccva@seattlecolleges.edu  

Services Offered  

The Office is still assisting prospective students with submitting paper work to complete their file.  Currently, we are unable to pick up our main phone line, but we are checking and returning messages 3 times a day, so do leave a clear message with your name, Student ID Number or Social Security Number.   

Operations Updates  

Email is still the best way to reach the Veterans Affairs Office. Please consider emailing our office at ssccva@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, please leave a message at 206 934-5811 and we will return your call as soon as possible. 

Please visit our Undocumented Students Support page for information.

Learn more about our Automatic Payment Plan. This is an option that can be used once you have registered for classes.  

Continue in your enrollment process while funding is processing.

Placement  

To get registered, you will need to complete an online New Student Orientation and then connect to an Advisor to select and get approval for classes. Once classes are approved, the Advisor will reach out to the Registration department to officially enroll you into the course. Review your placement options with Student Assessment Services and complete by finishing the online options or submitting previous test scores or transcript.

If you have already completed a degree or have previous college level math and writing, get an electronic copy of your transcript and move on to the next step.  

The Student Assessment Services program is available to assist students with placement into courses. Visit the Student Assessment Services homepage for information on sitting for a placement test, finding test practice documents, or submitting documents such as your SAT, ACT, SBAC, or transcripts for evaluation and placement.  

Students may complete their English placement remotely by taking our English Directed Self-Placement (DSP) tool from their home computer, tablet or phone. Please note, the following students are not eligible to take the DSP: Running Start candidates, International students with F1 visas, and the students in the Basic and Transitional Studies programs who are registered in studies lower than Level 4. These students are required to see their advisor for the placement tool designed for their program. 

Students may complete their Math placement remotely through the Seattle Central College online Math placement test. Click here for instructions. Once complete, students must email their results to studentplacement@seattlecolleges.edu to be able to register for courses.  

Student Assessment Services also accepts test placement documents of English and math from any public, 2-year institution in the state. Email the test placements, your entrance exam scores, or transcripts to us using the email below. Make sure to include your Student ID number when sending documents.  

Access Point Hours: 7:30 am – 4:00 pm; Monday through Friday

Email: studentplacement@seattlecolleges.edu 

Operations Updates: We will be monitoring our email on a regular basis throughout the week. 

Please allow a three day response time during this period. 

Disability Services (DS) provides accommodations and services for qualified students with disabilities at South Seattle College, in accordance with ADA and 504 requirements. To receive services, students complete an intake with the DS office and provide documentation of disability.

During remote operations DS is available to faculty and current or new students for questions, consultations, and appointments. Students should contact the DS office by email if possible, or they may leave a voice mail message if email is not possible.

Accommodation letters for spring quarter will be sent to faculty by email at student request. If faculty have questions about how any of a student's accommodations apply based on shifts in instructional practice, please be sure to contact DS for discussion and clarification.

Hours: 8 am to 4:30 pm, Monday thru Friday

Phone: 206-934-5137

Voicemail: 206-934-5137

Email: rose.kolovrat@seattlecolleges.edu

Services offered: Testing accommodations, assistive technology, sign language interpreting, alternate format, and other services as appropriate.

The DS office will continue to process intakes for services, arrange alternate testing, and any other services needed based on request.  If students need assistance during remote operations, they should contact the DS office and we will respond as soon as possible.

Incoming students who need accommodations for placement testing should contact the DS office prior to testing.

Register 

To get registered you will complete an online New Student Orientation (exceptions listed below) and connect with Advising and Registration to select and get registered for your classes.  

If you are one of the following program populations, you New Student Orientation is optional: Career Link, Continuing Education, International Students, Non-credit ABE, ESL, and GED, Running Start, Seattle Promise or you have already completed an Associate or Bachelor’s Degree and beyond. 

New Student Orientation (NSO) is a resource created to introduce you to the college and connect you to important resources. NSO is mandatory for most students who are new to South Seattle College. Go here to complete the online orientation: southseattle.edu/steps-enroll/new-student-orientation 

Once you have completed your New Student Orientation, connect to an advisor to select your classes and register.  

The Advising Center serves students in Transfer and Professional/Technical programs well as Running Start and Basic & Transitional Studies.  Advisors can assist with selecting appropriate courses, designing a customized educational plan, transfer planning, navigating academic difficulties, petitions for waivers and/or exceptions, connecting with appropriate support services, and applying for graduation. 

Email: advisorsouth@seattlecolleges.edu and include the following information:  

  • Name and Student ID number 
  • Program of Interest 
  • Any attachments relevant to your request or question (unofficial transcripts, placement documents, etc.) 
  • Courses you’re trying to register for with four-digit item number. 

 

Updated Live chat days & hours:  

Live Chat (help with scheduling appointments and general questions): Click zoom.us/my/ssc.advising or copy/paste the URL into your browser to chat with Advising support staff from from 9:00 am – 11:00 am and 12:00 pm – 2:00 pm Monday - Thursday beginning March 12th through the duration of our remote operations.

 

Drop-In Advising Schedule:

Remote "Drop-In" Advising available Monday - Thursday, 12:00 pm - 2:00 pm. 

Click zoom.us/my/ssc.advising or copy/paste the URL into your browser to chat with Advising support staff. They will help connect you to an advisor via Zoom

Email: advisorsouth@seattlecolleges.edu and include the following information:

  • Name and Student ID number
  • Any attachments relevant to your request or question (unofficial transcripts, placement documents, etc.)
  • Courses you’re trying to register for with four-digit item number.

Voicemail: 206-934-5387, Messages will be checked twice daily and we’ll return your call.

The Registration office processes general applications to the college, registers students for classes, evaluates transfer credit, directs the quarterly grading process, processes petitions for exceptions to policy and late add petitions as well as fulfills transcript request orders.   

Access Points 

Online registration continues without disruption. If permission is needed to register, email permission will be accepted from the instructor or advisor to the ssccregistration@seattlecolleges.edu alias. Staff monitoring that alias will confirm when registration is complete. The most effective way to communicate with us during our remote operations is to email ssccregistration@seattlecolleges.edu for general inquiries, and for transcript evaluations or graduation applications, email sevaluations@seattlecolleges.edu. Staff are regularly monitoring these sites between the hours of 8:00 a.m. and 4:30 p.m. weekdays. Voicemail left on any office or employee line will be picked up at least daily, and responses will be via email. 

Live Chat

The Registration office can also be reached virtually through LiveChat. Click the link to be connected with a staff member. 

Chat now (livechat)

  • Live Chat Hours: Tuesday & Thursday, 9:30 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.

Services Offered 

Most registration forms are located online at: southseattle.edu/registration/forms  and can be filled out and emailed to ssccregistration@seattlecolleges.edu as a high- resolution picture or attachment. 

Transcript Requests Sent by US Mail

If you sent a transcript request via US Mail after March 10th, only a few of those mails were received before the college moved to fully remote operations and US Mail began to be held. If you submitted a transcript request using US Mail and have not received it, we ask that you submit a subsequent request online using the information here: southseattle.edu/student-resources/transcripts-grades#online. We will reach out and confirm requests sent by mail once we have access to US Mail again so that we don't charge and send transcripts twice.

Transcripts Sent via US Mail for Evaluation

If you sent a transcript for evaluation via US Mail that would have reached our offices after March 10th, only a few of those mails were received before the college move to fully remote operations and US Mail began to be held. If you submitted a transcript for evaluation using US Mail and have not received confirmation of that evaluation, email SEvaluations@seattlecolleges.edu to make alternative arrangements.

Pay 

If another funding source is paying for your classes, contact that funding source to ensure processing of payment. If you are paying on your own, review the Cashier section below.  

Contact Information

To contact the Cashier's Office, please call the office phone number at 206.934.5388 or email sscccashier@seattlecollegs.edu.

Paying for Tuition 

Payments can only be made online, only at this time by logging in to the student portal and paying with a credit card or debit card or by signing up for the FACTS automated payment plan, for monthly payments. The payment plan sign-up has been extended to Friday, April 17th. A payment in full through FACTS, can also be made using checking account (ACH) routing information, for a small fee of $2.00. 

FACTS Automatic Payment Plan 

Learn more about our Automatic Payment Plan. This is an option that can be used once you have registered for classes.

Receipts of Payment (for reimbursement from student employers, for example)

The Cashier's Office is currently limited on what they are able print during remote operations. They are, however, able to copy and paste information into an email for students who request a receipt of payment or statement of account.

Refunds 

The Cashier's Office is currently processing all refunds as checks, sent directly to the address the student has on file with the college. Checks are processed through the Seattle Colleges District office twice a week, Tuesday and Thursday. The exception are the students who paid online through the college website, those are refunded back to the same credit or debit card used on the website. Again, this is only web payments, through our partner, CyberSource.  

Parking Pass Refunds

At this time, students are asked to return the permit back to the District Transportation Office or the SSC Cashier’s Office. Students will still get a full refund for parking, either by check in the US mail or back to the card used on the website, if purchased online. 

ATTN: Transportation Office
Seattle Colleges
1500 Harvard Ave
Seattle, WA 98122 

ATTN: Cashier’s Office
South Seattle College
6000 16th Avenue SW
Seattle, WA 98106

Technology Access 

Classes (taught primarily through Canvas, an online learning platform), and access to services will be completely virtual during our Spring Quarter 2020 (and possibly into future quarters depending on public health orders in Washington state). If you need access to a computer or wifi, contact your instructor. Find your instructor’s contact information here.Your instructor will be able to request technology for you.  Here are additional resources to get you set up for success:

Go to tools.seattlecolleges.edu and select “Get My Credentials” to activate your Seattle Colleges Office 365 email address. You will be asked for you Student ID Number and PIN. Your PIN is your six-digit birthdate (MMDDYY). You will be provided with your email and login credentials. After this, you will set your password by selecting “Set/Reset Password.”  

MySeattleColleges Login Accounts are what you will use to access most computing resources related to Seattle Colleges, both on and off-campus.  This account will allow you to access: 

  • Your student email 
  • At least 1 Terabyte of file storage in Office 365 OneDrive, accessible from on and off campus 
  • Microsoft Office applications, like Word and Excel 
  • Other services as required by your class or faculty  

To learn more and manage your account: itservices.seattlecolleges.edu/myseattlecolleges-login 

Office365 provides email, a full suite of Microsoft software for your use (including Word, Excel, Powerpoint, Calendar, and more), and OneDrive cloud. These are accessed by using your MySeattleColleges Login. You will want to check your student email regularly for updates and pivotal information for your success as a student. 

Visit office365.seattlecolleges.edu, enter your MySeattleColleges Login and password, then click "Sign In" Explore all that Office 365 has to offer!  

IT Services has more information, tutorials on downloading this software, and more information here: itservices.seattlecolleges.edu/email-office-365-software

Starfish is your online portal to schedule appointments with your Success Network, as well as give you access to other important online resources. To activate your account, go to the Starfish login page and enter your email login credentials. 

Canvas is the online portal where students’ will be able to access their courses, instructor updates, alerts, and announcements from our college. Visit canvas.southseattle.edu/login/canvas to login.  
 
Please note: Online classes do not open in the system until the first day of the quarter unless arranged differently by your instructor. For questions or concerns about specific courses, contact the instructor for that course directly. 

Other helpful resources: 

While Canvas is accessible through mobile apps, please note that some materials may not appear or load properly. It is recommended to test on desktop or laptops with strong Wifi connections.  

Access your student hub on our website at https://southseattle.edu/students . This webpage gives quick links to many of the necessary websites and applications you will need to access as a new student.   

Learn more about online learning and virtual resources here: https://southseattle.edu/coronavirus/online-learning.  

Questions or concerns regarding your accounts? Our IT team is here to help!  You can contact us in any of these ways: 

Submit a question or problem to our Online Web Help Desk

Email us: ITHelp@seattlecolleges.edu 

If you need assistance with courses or services provided by our library, please utilize our help form and live chat function offered through our instructional support center. Visit southseattle.info/ to learn more! 

Buy Books 

South’s Bookstore, operated by Barnes & Noble, is actively monitoring public health orders, college operations and student needs during this time.  

Please visit their website for the latest updates and contact bookstore staff at sm233@bncollege.com.  

Spring Quarter Book Purchases: As of now we do not have in-person purchases and are encouraging students to place online orders for their textbooks and required materials. We have waived all shipping costs for the duration of the remote instruction period. Due to limited staffing and store access there may be a delay in shipping. We are working with each campus to determine what days and hours we will be able to have in-person services. In addition to email updates, please utilize these links to frequently updated information about our services: 

Students without PayPal, Credit/Debit or Financial Aid: For students who need to make cash purchases, we encourage them to purchase either Barnes and Noble gifts cards or any credit-based gift cards, i.e., Visa, Mastercard or American Express, at outlets like grocery stores. They can use these gift cards to make online purchases on our websites. Credit based-based gift cards should be used as a credit card when checking-out; the gift card option is used strictly for Barnes and Noble gift cards. 

Students who require in-store pick up: In-store pickup has now been disabled on our websites. We are working with each campus to determine how we will be able to manage in-store pickups from now until April 6th. Once in-store pickups of required materials becomes a possibility we will update everyone as soon as possible and enable the option on our websites.