Accessing Student Services: Current Students
Spring Quarter Service Update: ctcLink is Now Live!
Students, the new ctcLink system is now live to help you better manage your college experience. Many systems, including class registration, have transitioned to ctcLink. Learn more and activate your ctcLink account today.
Students should expect delayed responses from our offices because, much like you, we are also learning how to use and navigate the new system. Thank you for your patience during this transition and please continue to contact Student Services through Virtual Assistance.
Did you forget your ctcLink ID?
If you need ctcLink help, contact the IT Helpdesk. Zoom information and Q&A sessions are also available.
South Seattle College has moved most class instruction online and through alternative remote modes to help you stay on track with your academic goals and keep our community healthy and safe in response to COVID-19.
With South Seattle College in remote operations until further notice (in response to State of Washington and Public Health - Seattle & King County requirements), the following information has been compiled to support current students in accessing student services.
Although our campus access is currently restricted, Student Services employees in financial aid, advising, the cashier’s office, etc. are working remotely and can still support you in registering and paying for spring classes, and answering your questions.
- Don’t forget to register for upcoming quarter classes!
- Please keep in contact with your instructors regarding alternative/online instruction plans for your classes.
- During Summer, starting the week after Spring Quarter ends, our offices close at 1 pm on Fridays only. We return to normal Friday hours beginning the second Friday of September.
Please note this is not an exhaustive list, but it will be updated. If you are not finding the information you need below, please email InfoSouth@seattlecolleges.edu.
You can also connect with many resources virtually through Zoom and LiveChat, learn more here.
Instructional Support Services is here to help students and employees with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom. They have also set up a Live Chat function that can be accessed at South’s eLearning website, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.
For assistance with ctcLink, Citrix, MySouth, and Office 365, contact IT Services.
Remote Operations Update:
During SSC remote operations due to COVID-19, Advisors are available for appointments via Zoom (preferred) or phone. Questions can also be directed to advisorsouth@seattlecolleges.edu.
Here are ways to connect with Advising:
- Ideal for current South students
- Indicate if you prefer a Zoom or phone appointment
- Current Students: Scroll down and watch the video below to learn how to make an appointment directly with your advisor through Starfish.
LiveChat
- Get help scheduling appointments and with general advising questions
- We do NOT issue entry codes in LiveChat
- Click zoom.us/my/ssc.advising or copy/paste the URL into your browser to chat with Advising support staff
- Hours: Monday – Thursday
- 9:00 am – 11:00 am
- 12:00 pm – 2:00 pm
Drop-In Advising
- Get help with scheduling appointments and general advising questions
- Monday - Thursday, 12:00 pm - 2:00 pm
- We do NOT issue entry codes in drop in advising
- Click zoom.us/my/ssc.advising or copy/paste the URL into your browser to chat with Advising support staff and one of our advisors
advisorsouth@seattlecolleges.edu - please include the following information in your message
- Name and Student ID number
- Any attachments relevant to your request or question (unofficial transcripts, placement documents, etc.)
- Courses you’re trying to register for – include the four-digit item number.
- Entry codes are ONLY issued through AdvisorSouth
Voicemail
206-934-5387
- Messages checked daily
- Callback is 2 – 3 business days
- Leave a voicemail with your name, South student ID number, call back number, and why you want to schedule an appointment.
- Please ensure your voicemail is set up.
Remote Operations Update:
South Seattle College's Counseling Department is committed to providing high-quality and confidential counseling services for students. Counselors are faculty members who help students and prospective students establish and achieve educational, career and personal goals based on a comprehensive assessment of their personalities, interests, skills, values and other resources. South Seattle College has two full-time counselors who hold master’s degrees in counseling. When appropriate, counselors provide in-person or distance counseling services. Due to COVID-19, no in-person counseling appointments are available until further notice. Please send an email to southcounseling@seattlecolleges.edu to request a counseling appointment.
In addition, South’s counselors encourage students to use the following resources for information and support:
- Dial 9-1-1 if you experience an emergency or crisis
- Dial 1-866-427-4747 for Crisis Connections 24-hour crisis line
- Dial 2-1-1 for local resources and support
- Seattle-King County Health Department
- Contact healthcare professionals through your health insurance plan.
- American Counseling Association (ACA) COVID-19 Resources
- American Psychological Association (APA) Social Distancing Considerations
- Addressing Loneliness As a Result of Social Distancing – AHIP.org
EDI Resources
- Racism & Mental Health Resources - While this resource caters toward employees, students might also find the information useful.
- National Conference on Race and Ethnicity in Higher Education-NCORE (free on demand webinars)
- Want to do more to fight racism? TED speakers suggest ways to educate, activate and donate
Remote Operations Update:
The Registration office processes general applications to the college, registers students for classes, evaluates transfer credit, directs the quarterly grading process, processes petitions for exceptions to policy and late add petitions as well as fulfills transcript request orders.
Please Note: Registration will have limited service from Oct. 26 - Oct. 30, 2020 for necessary training for upcoming system upgrades. We will respond as timely as we are able to.
Limited Registration Hours:
- Phones: Daily from 1 p.m. - 4 p.m. and Friday, 9 a.m. - 12 p.m.
- Live Chat: Tuesday and Thursday, 1:30 p.m. - 4 p.m.
Hours:
Monday-Thursday: 8 a.m. - 4:30 p.m.
Friday: 9 a.m. - 12 p.m.
Email: Please contact ssccregistration@seattlecolleges.edu.
Phone: 206.934.7938 (recorded information & department access)
Live Chat: The Registration office can also be reached virtually through LiveChat. Click the link to be connected with a staff member.
- Live Chat Hours: Tuesday & Thursday, 9:30 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.
Mailing Address:
Enrollment Services
South Seattle College
6000 16th Avenue SW, RSB 40
Seattle, WA 98106
Location: Robert Smith Building, Room 40
Access Points
Online registration continues without disruption. If permission is needed to register, email permission will be accepted from the instructor or advisor to the ssccregistration@seattlecolleges.edu alias. Staff monitoring that alias will confirm when registration is complete. The most effective way to communicate with us between during our remote operations is to email ssccregistration@seattlecolleges.edu for general inquiries, and for transcript evaluations or graduation applications, email sevaluations@seattlecolleges.edu. Staff are regularly monitoring these sites between the hours of 8:00 a.m. and 4:30 p.m. weekdays. Voicemail left on any office or employee line will be picked up at least daily, and responses will be via email.
Services Offered
Most registration forms are located online at: southseattle.edu/registration/forms and can be filled out and emailed to ssccregistration@seattlecolleges.edu as a high- resolution picture or attachment.
Transcript Requests Sent by US Mail
Due to our limited access on campus, we currently only process transcripts once a week on Wednesday. All request received by Sunday will generally be processed the same week. Additionally, we have very limited ability to send transcripts electronically and only with a small number of institutions within the state of Washington; if we are able to we will process your request electronically, otherwise all transcripts are sent via US Mail with no tracking option.
The most efficient way to order your transcript is through the National Clearinghouse. If you choose to submit your payment through South, there may delays in processing payment thus holding up the timeliness of mailing your transcript. Click here to order from National Clearinghouse.
For more information see our Transcripts webpage.
Transcripts Sent via US Mail for Evaluation
If you sent a transcript for evaluation via US Mail that would have reached our offices after March 10, only a few of those mails were received before the college move to fully remote operations and US Mail began to be held. If you submitted a transcript for evaluation using US Mail and have not received confirmation of that evaluation, email SEvaluations@seattlecolleges.edu to make alternative arrangements.
Remote Operations Update:
The Tutoring Center provides online drop-in and appointment tutoring through ZOOM to all students enrolled at South Seattle College.
To get online tutoring, first select a center from the list below:
MAST (Math and Science Tutoring): Helps with college math, chemistry, physics, biology, statistics, and CSC courses.
MALL (Math and Learning Lab): Helps with developmental math courses.
Writing Center: Provides writing assistance to all students registered in any academic course at South that has written assignments, such as English, History, Psychology, Economics, Environmental Studies, and many more.
WELL (Writing & English Learning Lab): Helps with writing and general language support to South’s global community of English language learners. For ESL, IEP, High School 21+, GED, College Prep, I-BEST/Career Training, Pivot Point, or any professional-technical courses.
Business/Accounting: Helps with Business, Accounting, Economics, and Medical Terminology.
Geek Hauz: Helps with all computer classes and Year Up students.
E-Tutoring: Provides live tutoring in a wide range of subjects through the Western e-Tutoring Consortium.
Apply for Financial Aid Today!
- Financial Aid Suspension Appeals are due September 25 to be considered for Fall Quarter 2020.
- Financial Aid disbursement will begin on September 29, refunds will be available beginning October 1.
- Fall Financial Aid Census Date is October 5 at 4:30 p.m.
- October 1 is the first day to complete your FAFSA or WASFA for the 2021-22 Academic Year. Students are highly encouraged to complete their FAFSA or WASFA by October 31.
- Students who have experienced a loss of income in their families in 2020 are encouraged to email the Financial Aid Office and inquire about an Income Reduction.
Remote Operations Update:
Contact Information:
To contact the Cashier's Office, please call the office phone number at 206.934.5388 or email sscccashier@seattlecolleges.edu.
Paying for Tuition
Payments can be made fastest, online, by logging in to the student portal and paying with a credit card or debit card. You can also legibly fill out our credit card form credit card form, scanning and emailing to us sscccashier@seattlecolleges.edu or by signing up for the FACTS automated payment plan for the quarter, for monthly installments. A payment in full through FACTS, can also be made using checking account (ACH) routing information, for a small fee of $2.00. Check the website for enrollment by dates mycollegepaymentplan.com/sseattle/.
Receipts of Payment (for reimbursement from student employers, for example)
The Cashier's Office is currently limited on what they are able print during remote operations. Since we are in Office on a limited basis, we will only mail a receipt of payment per your request.
Refunds
All refunds are processed with the schedule of the academic calendar seattlecolleges.edu/academics/calendars/academic-calendar. Payments made by check will process as a refund check, sent to the address the student has on file with the college. Payments made through our FACTS payment plan, will process as check refund, no exceptions. Please make sure your address is current, as an incorrect address will delay your refund! Students who paid online through the college website, will be refunded to the same credit or debit card used on the website. Again, this is only web payments, through our partner, CyberSource.
Parking Pass Refunds
Parking permit refunds are given only upon withdrawal from classes using the Academic calendar schedule of refunds, and the return of the permit. Mail permits directly to our office 6000 16th Ave SW Seattle WA 98106 ATTN: Cashier Office. Include your name and Student ID number!
Tuition can be paid using check and debit or credit card (VISA, American Express, Mastercard or Discover).
The secured drop box, cannot be accessed at this time. Please do not place payments in the night drop box.
Read about the various for options paying tuition and fees. Contact us at 206.934.5388.
Remote Operations Update:
Due to the COVID-19 closure, all Workforce Education drop-in office hours will be delivered online through Zoom (video conferencing tool).
Click to join Zoom and connect with a Workforce staff member.
- Meeting ID: 434 484 744
- Password: 147430
Drop-in Office Hours:
- Thursdays: 1-4 p.m.
Remote Operations Update:
Opportunity Grant Scholarships provide educational access and support for low-income adults to progress further and faster along demand career pathways.
The scholarship provides for up to 45 credits in tuition and fees plus funding for texts, supplies or tools. Students enrolled in most professional-technical programs at South may apply.
Access Points
- Coordinator: Kristi White
- Hours: Monday – Thursday, 8 a.m. – 4:30 p.m.
- Phone: 206.934.6742
- Email: kristi.white@seattlecolleges.edu
Services Offered
Support with obtaining funding for most prof/tech programs of study, guidance with FAFSA/WASFA applications, point-of-contact for issues/situations that many present while at South.
Students may submit application to Kristi White, (contact information above).
Operations Up
While working remotely, diligent effort will be made to contact students interested in submitting an OG application, and/or have questions regarding the OG scholarship.
Supporting incoming and currently-enrolled Seattle Promise students with achieving their educational goals by offering on-boarding, financial and educational-planning assistance.
Seattle Promise Web page: seattlecolleges.edu/promise
Access Points
Seattle Promise Outreach Team (high school graduating class of 2020)
Hours: 9am – 4pm, Monday – Friday
Phone: 206-934-7980
Voicemail: 206-934-7980
Email: promise@seattlecolleges.edu, savannah.daniels@seattlecolleges.edu,
bradly.lewellen@seattlecolleges.edu
Seattle Promise Retention Team (Seattle Promise students currently enrolled at South)
Hours: 9am – 4pm, Monday – Friday
Phone: 206-934-7980
Voicemail: 206-934-7980
Email: promise@seattlecolleges.edu, Alexandra.milan@seattlecolleges.edu,
Kendy.trinh@seattlecolleges.edu
We are available by email as well as phone or video meetings during this time.
How to schedule an appointment:
Option 1: Click here to schedule an appointment on Starfish.
Option 2: Send an email including all the following information:
- Name
- Student ID Number
- If you prefer a phone or online appointment.
- At least two specific times that you are available for an appointment.
Options for Support:
Email Seattle Promise at promise@seattlecolleges.edu. Please include your name and Student ID number in your message.
Setup a phone meeting.
- You will receive a call at your appointment time. The phone number will likely be “blocked” or “private”.
Setup an online meeting.
- Take a look at this video for how to access your online meeting (using Zoom).
Seattle Promise Financial Aid Team (high school graduating class of 2020 and Seattle Promise students currently enrolled at South)
Hours: 9am – 4pm, Monday – Friday
Phone: 206-934-5713
Voicemail: 206-934-5713
Email: financialsouth@seattlecolleges.edu
Services Offered
Assistance with FAFSA/WASFA submission, financial aid file completion, English and math placement, and spring, summer, and fall quarter planning.
Email a Seattle Promise team member for assistance with submitting required documents and taking next steps to maintain your Seattle Promise eligibility. Students may also schedule appointments with their Seattle Promise support network using Starfish.
Operations Updates
Please note that we may be slower to respond to email during this time.
Additional Information Student Should Know
- Incoming and currently-enrolled students must submit their 2020-21 FAFSA or WASFA by April 15 to maintain Seattle Promise eligibility. Work with your Seattle Promise Financial Aid Specialist if you have questions.
- Currently-enrolled students should discuss their spring quarter plans with their Retention Specialist to make sure they have the tools needed to be successful in online classes or can explore other options.
- High School applicants (graduating class of 2020) should check their email regularly in April for placement and registration information. Work with the Outreach Specialist at your high school if you have questions.
- The Veterans Affairs Office is actively responding to emails and phone calls; please contact the Veterans Affairs Office if you have questions or concerns.
- If you haven't already done so, please submit your Quarterly Certification Request Form for Spring quarter, via email, as soon as possible. Please contact the Veterans Office to have one sent to you.
- In order to avoid incurring an overpayment situation with the VA, it is essential that students receiving VA education benefits commence and complete attendance, submit any final projects/assignments and take any finals in their alternative class environments for Winter quarter. Those that do not are subject to being reported to the VA as not completing the enrollment period for the class(es) which may cause the VA to bill you for unearned benefits. Students in online environments such as Canvas must do more than just login, they most post work, respond to a discussion, or take a test to commence attendance.
- At this time, verification of enrollment is still being submitted to the VA is for those that have submitted their Quarterly Certification Request Forms to the Veterans Affairs Office at South. In order to help avoid a delay in your VA educational benefits for Spring quarter, it is essential that students submit their Quarterly Certification Request to the Veterans Affairs Office at South by the 25th of March 2020. This can be emailed to ssccva@seattlecolleges.edu
Access Points
Hours: M, T, W, T 9-4:30, F 1-4:30, closed mornings for processing on Fridays
Phone: (206) 934-5811 Leave a message, we check voicemail 3 times a day and will return your call
Email: ssccva@seattlecolleges.edu
Operations Updates
Email is still the best way to reach the Veterans Affairs Office. Please consider emailing our office at ssccva@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, please leave a message at 206 934-5811 and we will return your call as soon as possible.
Additional Information Student Should Know
Check this website often for updated information on Veteran Services.
Child care services were discontinued in March at the onset of the college’s transition to remote operations and have remain closed since that time. The extension of the remote operations period facilitated the decision to extend the Child Care Center closure through fall quarter. As of November 2, 2020, the South Seattle College Preschool and Childcare Center is permanently closed.
We regret any impact the center's closure creates for our college community and thank you for your understanding and support.
Community resources can be found here:
Child Care Resources - Paying For Child Care
Here are some other resources and potential help with funding assistance:
Goodwin Connections (formerly - Seattle Milk Fund)
Seattle Parks and Rec (Scroll down to see a link about child care)
During remote operations, we will be providing currently enrolled families with regular email updates to include information regarding March billing, Spring Quarter enrollment schedules, and general center updates. For specific questions, please leave us a message through voice mail at 206-934-5348 or email at Lisa.Sever@seattlecolleges.edu. Voice mail and email will be checked on a regular basis.
Disability Services (DS) provides accommodations and services for qualified students with disabilities at South Seattle College, in accordance with ADA and 504 requirements. To receive services, students complete an intake with the DS office and provide documentation of disability.
During remote operations DS is available to faculty and current or new students for questions, consultations, and appointments. Students should contact the DS office by email if possible, or they may leave a voice mail message if email is not possible.
Accommodation letters for spring quarter will be sent to faculty by email at student request. If faculty have questions about how any of a student's accommodations apply based on shifts in instructional practice, please be sure to contact DS for discussion and clarification.
Hours: 8 am to 4:30 pm, Monday thru Friday
Phone: 206-934-5137
Voicemail: 206-934-5137
Email: rose.kolovrat@seattlecolleges.edu
Services offered: Testing accommodations, assistive technology, sign language interpreting, alternate format, and other services as appropriate.
The DS office will continue to process intakes for services, arrange alternate testing, and any other services needed based on request. If students need assistance during remote operations, they should contact the DS office and we will respond as soon as possible.
Incoming students who need accommodations for placement testing should contact the DS office prior to testing.
WorkSource Career Center - Contact & Hours
Hours: Available by email or phone (please leave a message)
Monday thru Thursday: 8 a.m. - 4:30 p.m.
Fridays: CLOSED
Email: worksource@seattlecolleges.edu
Phone: 206.934.5304
Closed all major holidays.
2020 Holiday Closures:
- November 26 & 27
- December 21-25, 2020
Virtual Drop-in Hours:
All WorkSource drop-in office hours will be delivered online through Zoom (video conferencing tool) until further notice.
Click to join Zoom and connect with a WorkSource staff member. (general questions)
- Hours: Monday thru Wednesday, 1:30 p.m. to 3:30 p.m.
Click to join Zoom and connect with a WorkSource Career Specialist. (resume and internship assistance)
- Hours: Thursdays, 1:30 p.m. to 3:30 p.m.
We are Available Remotely to Help You
It is the vision of South’s WorkSource Career Center to promote the job readiness of the South Seattle community through education, campus collaboration, and strong employer partnerships. Through career services and faculty mentorship, we are open to everyone to gain the necessary tools to be successful in their internship, career searches, and career pathway.
Ways the WorkSource Can Assist During Remote Operations:
- Career coaching, resumé & cover letter, job search, internship, interviewing prep, industry information, employer connections.
- Students still needing to register for internships for Spring Quarter will be able to do so via email, contact the career specialist that supports your respective program.
- Anyone needing career services can still receive support via email, phone, or video chat. Make an appointment.
- Connect to support resources at southseattle.edu/coronavirus/current-students.
For information on Unemployment Insurance and how to file a claim:
- Website: esd.wa.gov/unemployment,
- Call: 800.318.6022
- Webinar: esd.wa.gov/newsroom/introduction-to-unemployment-insurance-public-webinar.
How to sign up for a SAW account to file an unemployment insurance:
Creating a SecureAccess Washington account
- Go to SecureAccess Washington and select Create an Account.
- Click Start.
- Enter your personal information in the fields provided and click Next.
- Create a user ID and password and click Next.
- Review your information (You may want to print this page for your records). Click Next.
- Enter the security code in the field provided and click Submit.
- You'll see an on-screen request to check your email for a message from SecureAccess Washington.
- Go to your email inbox, open the message and click the link to activate your new account. This link takes you back to SecureAccess Washington.
- Enter the User ID and Password you created in Step 4 above and click login.
During remote operations, South’s Library is here to support students with the following services:
- Live chat with a library staff member is available at varying times Monday – Friday on our library website. If live chat is not available, patrons can click the chat button to leave a message, and someone will get back to them in 1-2 business days.
- Reference assistance is available on the library website, via live chat or email.
- Library resources, including eBooks, periodicals, databases, articles, streaming video and reference material are available online via our website. Students, faculty and staff can access resources with their SID and last name or their MySeattleColleges login.
- STARS support to assist students with campus computing resources or eLearning is available at the Instructional Support Services Center website.
Anyone wishing to contact Library Services directly can do so at library@southseattle.edu.
Please Note: If students have library materials checked out, you can return materials when the library re-opens. The South Seattle College Library will NOT place blocks on student accounts during this time and will not charge fines for late materials.
Hours: International Programs staff are available remotely during regular business hours 8 a.m. – 4:30 p.m., Monday – Friday.
Contact us by phone at 206-934-5360, or email at IntlSouth@seattlecolleges.edu
Advising questions can be sent by email to: scieadvising@seattlecolleges.edu. Please include your full name and Student ID number in your email. We are currently receiving many emails, and we thank you for your patience as you wait for our response! Please also check out our new website specifically for international students. You will find many answers to your questions in the Frequently Asked Questions section.
You can make many requests online using SCDGlobal, the online portal for international student requests. Login here: iom.seattlecolleges.edu
Remote Operations Update:
Coronavirus (COVID-19) Information & Resources:
This section provides links to resources that specifically offer support to immigrant communities.
The most current set of COVID-19 translations can be found using the following links: Amharic, Arabic, Chinese, Filipino/Tagalog, French, Hindi, Japanese, Khmer, Korean, Marshallese, Russian, Somali, Spanish, Thai and Vietnamese.
APPLY NOW: Temporary COVID relief options for immigrant families from Washington State or City of Seattle.
Seattle Covid-19 Disaster Relief Fund
- Direct cash assistance to Seattle’s low-income immigrant residents
- Prioritizes applicants who were ineligible for federal CARES ACT and state unemployment insurance based on their immigration status
- Award amount per household (dependent on household size): $1000 - $3000
- Application open period: Oct. 15 - Nov. 5, 2020
Washington State Immigrant Relief Fund
- Funds allocated by the state to assist Washington workers who miss work due to COVID-19
- Prioritizes immigrants who were ineligible for federal stimulus programs and other social supports due to their immigration status
- Award amount per household (dependent on household size): $1,000 - $3,000
- Application open period: Oct. 21 - Dec. 6, 2020
Student Resources at South Seattle College
- South Emergency Funds
- Additional Financial Aid funds for Washington State residents (including HB-1079 eligible individuals)
- Benefits Hub services for Spring 2020
Community Resources for Immigrant Communities
General Resource Guides
- South’s Page for Coronavirus (COVID-19) Community Support and Resources
- City of Seattle - Information for Immigrant Communities
- Google Doc. Of Nationwide Resources
- Immigrants Rising
- United We Dream
Basic Needs (Food, Rent, Utilities, Unemployment Payments)
- OneAmerica (Washington State specific resources) - English and en Español
- Mutual Aid Solidarity Network (Request Support Form)
- Washington Immigrant Solidarity Network
- Betancourt Macias Family Scholarship Foundation
- COVID-19 Recursos para Comunidades Indocumentadas
- Emergency Funds Application
- Catholic Community Resources
- Food Banks in South Seattle
- Informed Immigrant
Health Information
- CDC Coronavirus 2019 Information - En Español
- Hesperian Health Guides - Multiple Languages
Legal Support
- Northwest Immigrants Rights Project - Apply for funds
- Immigration Law Help (search for providers)
- DACA Renewal Scholarship Centro de la Raza
Remote Operations Update:
The Benefits Hub is currently taking appointments on a limited basis for the rest of Summer Quarter. Click here to make an appointment.
Know your tenant rights. Governor Jay Inslee has extended the eviction moratorium prohibiting residential evictions through October 15, 2020. Learn more.