Accessing Student Services: Current Students

Instructional Support Services is here to help students and employees with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom.  They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.

For assistance with Citrix, MySouth, and Office 365, contact IT Services.

Access Points

Hours: Advising appointments available remotely (phone or Zoom video conferencing) 8:30-4 p.m. 

Monday-Friday. Schedule through Starfish.

Live Chat: Click zoom.us/my/ssc.advising or copy/paste the URL into your browser to chat with Advising support staff from 8:00am – 11:00am and 12:00pm – 2:00pm on weekdays beginning March 12th through the duration of our remote operations.                                                                                             
Email: advisorsouth@seattlecolleges.edu and include the following information:

• Name and Student ID number
• Any attachments relevant to your request or question (unofficial transcripts, placement documents, etc.)
• Courses you’re trying to register for with four-digit item number.

Voicemail: 206-934-5387, Messages will be checked twice daily and we’ll return your call.

Services Offered

The Advising Center serves students in Transfer and Professional/Technical programs well as Running Start and Basic & Transitional Studies. Advisors can assist with selecting appropriate courses, designing a customized educational plan, transfer planning, navigating academic difficulties, petitions for waivers and/or exceptions, connecting with appropriate support services, and applying for graduation.

South Seattle College's Counseling Department is committed to providing high-quality, confidential and secure counseling services to our students. As a result, counselors must ensure appropriate legal, regulatory  and technological safeguards are in place prior to providing counseling services remotely.  Counselors are evaluating numerous approaches to serving students. As soon as appropriate safeguards are in place, students will be able to schedule appointments.  

Students who would like to receive counseling services may do so by e-mail. 

Based on feedback from students, staff, administrators, and faculty, students on academic probation or suspension are receiving priority counseling. When sending an e-mail to a counselor, please provide the following information.

1. Student's Full Name
2. Student Identification (SID) Number
3. Counseling Service(s) Requested (i.e., Probation or Suspension Counseling; Career Counseling; Educational Counseling; or Personal Counseling) - For additional information, please see the Counseling webpage.
4. If you are on academic probation or suspension, please include a statement indicating a copy of your Educational Plan that was approved by one of South's advisors is on file in Advisor Dashboard. The Educational Plan must be dated January 2020 or more recently. If you do not have an up-to-date Educational Plan, please request assistance at advisorsouth@seattlecolleges.edu.     
5. If you have received academic probation or suspension counseling services from one of South's counselors, please state the name of your counselor. This counselor will continue working with you. 
6. List each course you would like to take during Spring Quarter with the four-digit item number.

Don Howard - Email: Donald.Howard@seattlecolleges.edu 

Yvonne Willis-Oguntuwase - Email: Yvonne.Willis@seattlecolleges.edu

In addition, South’s counselors encourage students to use the following resources for information and support:

1. Seattle-King County Health Department
2. Contact healthcare professionals through your health insurance plan.
3. American Counseling Association (ACA) COVID-19 Resources
4. American Psychological Association (APA) Social Distancing Considerations
5. Addressing Loneliness As a Result of Social Distancing – AHIP.org
6. Dial 2-1-1 for local resources and support
7. Dial 9-1-1 if you feel you are in crisis

Thank you for your patience and understanding.

The Tutoring Center at South Seattle College is committed to the success of South’s diverse student population. The Tutoring Center’s services cover course content over a wide range of campus programs, from academic to vocational to English language learning.  

To fit the needs of South’s many programs and populations, the Tutoring Center offers a variety of tutoring services, including regularly-scheduled personal and small group sessions, plus walk-in sessions and online tutoring for occasional assistance. 

Contact: 

• Marianna Asaturova, Director  
• Monia Hamam, Program Coordinator 
• Christina Kazaryan, Office Assistant  

Hours: 8:00 am to 4:30 pm 

Phone: 206-934-6650 

Voicemail:  206-934-6650                                                       
  
Email:  

• Marianna.Asaturova@seattlecolleges.edu  
• Monia.Hamam@seattlecolleges.edu  
• Christina.Kazaryan@seattlecolleges.edu  

We are available by email as well as phone or zoom meetings during this time.

Services Offered: 

• MAST – drop-in tutoring services for college math, biology, chemistry, physics, engineering, and computer science 
• MALL – drop-in tutoring services for developmental math courses  
• Writing Center – provides writing assistance to all students registered in any college courses at South. Students may make an appointment or drop in for half-hour conferences  
• WELL  – offers a wide range of writing and general language support to South’s global community of English language learners. Along with the Writing Center, the WELL also offers writing and language support to students from BTS and professional/technical programs. 
• E-Tutoring – provides online tutoring through Western e-Tutoring Consortium
• Geek Hauz – drop-In tutoring for all computer classes. 
• Business & Accounting – provides drop-in tutoring for accounting, business, economics, and medical terminology courses 

The Tutoring Center has moved online for Spring Quarter 2020! 

E-Tutoring – Provided through the Western E-Tutoring Consortium, this service provides two types of services. Students who need support with their writing can upload papers and receive feedback by email. Students can also access live tutoring sessions in a variety of subjects to get immediate support. 

Zoom Tutoring – If you would like to meet directly with our tutors from South, they are available for online tutoring through Zoom. Please reference the Tutoring Center page and Starfish for detailed information on what zoom is, our tutor’s schedules, as well as how to get the link to reach them!  

The Registration office processes general applications to the college, registers students for classes, evaluates transfer credit, directs the quarterly grading process, processes petitions for exceptions to policy and late add petitions as well as fulfills transcript request orders.   

Access Points 

Online registration continues without disruption.  If permission is needed to register, email permission will be accepted from the instructor or advisor to the ssccregistration@seattlecolleges.edu alias.  Staff monitoring that alias will confirm when registration is complete.  The most effective way to communicate with us between during our remote operations is to email ssccregistration@seattlecolleges.edu for general inquiries, and for transcript evaluations or graduation applications, email sevaluations@seattlecolleges.edu . Staff are regularly monitoring these sites between the hours of 8:00 am and 4:30 pm weekdays. Voicemail left on any office or employee line will be picked up at least daily, and responses will be via email. 

Services Offered 

Most registration forms are located online at: southseattle.edu/registration/forms  and can be filled out and emailed to ssccregistration@seattlecolleges.edu as a high- resolution picture or attachment. 

Transcript Requests Sent by US Mail

If you sent a transcript request via US Mail after March 10th, only a few of those mails were received before the college moved to fully remote operations and US Mail began to be held. If you submitted a transcript request using US Mail and have not received it, we ask that you submit a subsequent request online using the information here: southseattle.edu/student-resources/transcripts-grades#online. We will reach out and confirm requests sent by mail once we have access to US Mail again so that we don't charge and send transcripts twice.

Transcripts Sent via US Mail for Evaluation

If you sent a transcript for evaluation via US Mail that would have reached our offices after March 10th, only a few of those mails were received before the college move to fully remote operations and US Mail began to be held. If you submitted a transcript for evaluation using US Mail and have not received confirmation of that evaluation, email SEvaluations@seattlecolleges.edu to make alternative arrangements.

Supporting incoming and currently-enrolled Seattle Promise students with achieving their educational goals by offering onboarding, financial and educational-planning assistance. 

Seattle Promise Web page: seattlecolleges.edu/promise 

Access Points  

Seattle Promise Outreach Team (high school graduating class of 2020) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980  

Email: promise@seattlecolleges.edu, savannah.daniels@seattlecolleges.edu, 

bradly.lewellen@seattlecolleges.edu 

Seattle Promise Retention Team (Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980 

Email: promise@seattlecolleges.edu, Alexandra.milan@seattlecolleges.edu, 

Kendy.trinh@seattlecolleges.edu 

We are available by email as well as phone or video meetings during this time.

How to schedule an appointment:   

Option 1: Click here to schedule an appointment on Starfish.   

Option 2: Send an email including all the following information:   

• Name   
• Student ID Number   
• If you prefer a phone or online appointment.   
• At least two specific times that you are available for an appointment.    

Options for Support:   

Email Seattle Promise at promise@seattlecolleges.edu. Please include your name and Student ID number in your message. 

Setup a phone meeting.   

• You will receive a call at your appointment time.  The phone number will likely be “blocked” or “private”.   

Setup an online meeting.   

• Take a look at this video for how to access your online meeting (using Zoom).  

Seattle Promise Financial Aid Team (high school graduating class of 2020 and Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-5713 

Voicemail: 206-934-5713 

Email: financialsouth@seattlecolleges.edu

Services Offered  

Assistance with FAFSA/WASFA submission, financial aid file completion, English and math placement, and spring, summer, and fall quarter planning. 

Email a Seattle Promise team member for assistance with submitting required documents and taking next steps to maintain your Seattle Promise eligibility. Students may also schedule appointments with their Seattle Promise support network using Starfish.

Operations Updates  

Please note that we may be slower to respond to email during this time.  

Additional Information Student Should Know  

• Incoming and currently-enrolled students must submit their 2020-21 FAFSA or WASFA by April 15 to maintain Seattle Promise eligibility. Work with your Seattle Promise Financial Aid Specialist if you have questions.  
• Currently-enrolled students should discuss their spring quarter plans with their Retention Specialist to make sure they have the tools needed to be successful in online classes or can explore other options.  
• High School applicants (graduating class of 2020) should check their email regularly in April for placement and registration information. Work with the Outreach Specialist at your high school if you have questions. 

• The Financial Aid Office is actively responding to emails and phone calls; please contact the Financial Aid Office if you have questions or concerns.
• Student appointments are available through Starfish for students to connect with the Financial Aid staff.  All Starfish appointments will be done via phone.  Schedule your appointment at southseattle.edu/financial-aid/schedule-appointment
• Winter quarter students must commence attendance in their alternative class environments for winter quarter.  Those who do not, are subject to Return of Title IV and will be placed on Financial Aid Suspension.  Students in online environments such as Canvas must do more than just login, they must post work, respond to a discussion, or take a test to commence attendance.
• Work Study students should connect with their supervisor to see if work from home options are available.  We are encouraging all supervisors to allow work from home options whenever possible.
• At this time, disbursement of financial aid funding will still begin the first week of the quarter, though students may see a few extra days of delay before they receive their refunds.  We expect most students to receive their BankMobile refunds by the 6th day of the quarter.

Access Points

Hours: M,T, Th 8-4:30, F 9-4:30, closed for processing on Wednesdays
Phone: (206) 934-5317 Leave a message, we check voicemail 3 times a day and will return your call
Email: financialsouth@seattlecolleges.edu
Website: https://southseattle.edu/financial-aid
Financial Aid Student Portal: https://southseattle.edu/financial-aid/financial-aid-portal

Services Offered

The Office is still assisting students with submitting paper work to complete the Financial Aid Application.  Currently, we are unable to pick up our main phone line, but we are checking and returning messages 3 times a day, so do leave a clear message with your name, Student ID Number or Social Security Number.  To protect your identity and secure your information, we will only call students back at the phone number listed with the Financial Aid Office.

Operations Updates

Email is still the best way to reach the Financial Aid Office.  Please consider emailing our office at financialsouth@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, we will reach out to you to schedule a time to call.

At this time, the Financial Aid Office cannot accept documents where we need to see and confirm the original, for example, requests for citizenship documentation, Verification Worksheet V4 or V5 Witnessed, or request for name changes requiring proof of identity.  We will resume taking in those documents when financial aid staff returns to campus (this will be updated when that date is known).  Students can submit all other documents via email at financialsouth@seattlecolleges.edu however, there may be a delay in those documents appearing as received in your student portal.

Additional Information Student Should Know

Check this website often for updated information on Financial Aid funding.

Contact Information

To contact the Cashier's Office, please call the office phone number at 206.934.5388 or email sscccashier@seattlecollegs.edu.

Paying for Tuition 

Payments can only be made online, only at this time by logging in to the student portal and paying with a credit card or debit card or by signing up for the FACTS automated payment plan, for monthly payments. The payment plan sign-up has been extended to Friday, April 17th. A payment in full through FACTS, can also be made using checking account (ACH) routing information, for a small fee of $2.00. 

Receipts of Payment (for reimbursement from student employers, for example)

The Cashier's Office is currently limited on what they are able print during remote operations. They are, however, able to copy and paste information into an email for students who request a receipt of payment or statement of account.

Refunds 

The Cashier's Office is currently processing all refunds as checks, sent directly to the address the student has on file with the college. Checks are processed through the Seattle Colleges District office twice a week, Tuesday and Thursday. The exception are the students who paid online through the college website, those are refunded back to the same credit or debit card used on the website. Again, this is only web payments, through our partner, CyberSource.  

Parking Pass Refunds

At this time, students are asked to return the permit back to the District Transportation Office or the SSC Cashier’s Office. Students will still get a full refund for parking, either by check in the US mail or back to the card used on the website, if purchased online. 

ATTN: Transportation Office
Seattle Colleges
1500 Harvard Ave
Seattle, WA 98122 

ATTN: Cashier’s Office
South Seattle College
6000 16th Avenue SW
Seattle, WA 98106

In an attempt to serve our students during this time, we are encouraging students to plan for Spring quarter by registering online when possible and finalizing their funding sources. Workforce Education has created the following form to allow students to turn in your required quarterly intake and voucher requests remotely. This will allow Workforce Specialists to place a hold on your account so that you are not dropped from your classes. Please note, students who complete this form will also need to complete a signed release during the first week of Spring 2020 to complete their intakes and receive their tuition assistance.

IMPORTANT: Workforce funding is limited and not guaranteed to all eligible students. All students in Financial Aid and/or Opportunity Grant eligible programs are required to apply for Financial Aid after their first quarter. Please make sure that you have a completed Financial Aid application for the 2019-20 and 2020-21 academic years on file to maintain Workforce eligibility.

Financial Aid Eligible Programs:                                 Opportunity Grant Eligible Programs:

- Automotive Technology                                                - Automotive Technology

- Aviation Maintenance Technology                                - Aviation Maintenance Technology

- Culinary Arts                                                                 - CNC Machining

- Diesel & Heavy Equipment Technology                        - Diesel & Heavy Equipment Technology

- Landscape Horticulture                                                 - I-BEST (Integrated Basic Education Skills Training)

- Welding Fabrication Technology                                   - Welding Fabrication Technology

- Wine Studies                                                                 - Wine Studies

Access Points

Hours: M-F 8-4:30 via email. Voicemail: Staff will be checking their voicemails and contact students by phone as needed as we are currently working remotely.
Email:

Julius.Lloyd@seattlecolleges.edu
Joshua.Little@seattlecolleges.edu
Christa.Zinke@seattlecolleges.edu
Kerensa.Calder-Sud1@seattlecolleges.edu

Services Offered

Students will be able to submit Quarterly Tuition Assistance Request Forms via Microsoft Forms.

Tuition Assistance Request Form
Voucher Request Form

Operations Updates

Email is the best way to reach Workforce staff. All services will be offered via email pending further decisions by the college.

• The Veterans Affairs Office is actively responding to emails and phone calls; please contact the Veterans Affairs Office if you have questions or concerns.
• If you haven't already done so, please submit your Quarterly Certification Request Form for Spring quarter, via email, as soon as possible. Please contact the Veterans Office to have one sent to you.
• In order to avoid incurring an overpayment situation with the VA, it is essential that students receiving VA education benefits commence and complete attendance, submit any final projects/assignments and take any finals in their alternative class environments for Winter quarter.  Those that do not are subject to being reported to the VA as not completing the enrollment period for the class(es) which may cause the VA to bill you for unearned benefits.  Students in online environments such as Canvas must do more than just login, they most post work, respond to a discussion, or take a test to commence attendance.
• At this time, verification of enrollment is still being submitted to the VA is for those that have submitted their Quarterly Certification Request Forms to the Veterans Affairs Office at South. In order to help avoid a delay in your VA educational benefits for Spring quarter, it is essential that students submit their Quarterly Certification Request to the Veterans Affairs Office at South by the 25th of March 2020. This can be emailed to ssccva@seattlecolleges.edu

Access Points

Hours: M, T, W, T 9-4:30, F 1-4:30, closed mornings for processing on Fridays
Phone: (206) 934-5811 Leave a message, we check voicemail 3 times a day and will return your call
Email: ssccva@seattlecolleges.edu

Operations Updates

Email is still the best way to reach the Veterans Affairs Office.  Please consider emailing our office at ssccva@seattlecolleges.edu if a phone call is the more appropriate means of communication to answer your question, please leave a message at 206 934-5811 and we will return your call as soon as possible.

Additional Information Student Should Know

Check this website often for updated information on Veteran Services.

Opportunity Grant Scholarships provide educational access and support for low-income adults to progress further and faster along demand career pathways.

The scholarship provides for up to 45 credits in tuition and fees plus funding for texts, supplies or tools. Students enrolled in most professional-technical programs at South may apply.  For more details, application, etc., please visit the OG website: southseattle.edu/opportunity-grant-scholarship

Access Points

• Contact:  Sharon Norman, Opportunity Grant coordinator
• Hours:  M-F 8:00 am – 4:30 pm
• Phone:  206.934.5195
• Voicemail:  206.934.5195
• Email: sharon.norman@seattlecolleges.edu

Services Offered

Support with obtaining funding for most prof/tech programs of study, guidance with FAFSA/WASFA applications, point-of-contact for issues/situations that many present while at South. 

Students may submit application to Sharon Norman, (contact information above.)

Operations Up

While working remoting, diligent effort will be made to contact students interested in submitting an OG application, and/or have questions regarding the OG scholarship.

This is information for families who are currently enrolled in the Child Care Center:

During remote operations, we will be providing currently enrolled families with regular email updates to include information regarding March billing, Spring Quarter enrollment schedules, and general center updates. For specific questions, please leave us a message through voice mail at 206-934-5348 or email at Lisa.Sever@seattlecolleges.edu. Voice mail and email will be checked on a regular basis.

Disability Services (DS) provides accommodations and services for qualified students with disabilities at South Seattle College, in accordance with ADA and 504 requirements. To receive services, students complete an intake with the DS office and provide documentation of disability.

During remote operations DS is available to faculty and current or new students for questions, consultations, and appointments. Students should contact the DS office by email if possible, or they may leave a voice mail message if email is not possible.

Accommodation letters for spring quarter will be sent to faculty by email at student request. If faculty have questions about how any of a student's accommodations apply based on shifts in instructional practice, please be sure to contact DS for discussion and clarification.

Hours: 8 am to 4:30 pm, Monday thru Friday

Phone: 206-934-5137

Voicemail: 206-934-5137

Email: rose.kolovrat@seattlecolleges.edu

Services offered: Testing accommodations, assistive technology, sign language interpreting, alternate format, and other services as appropriate.

The DS office will continue to process intakes for services, arrange alternate testing, and any other services needed based on request.  If students need assistance during remote operations, they should contact the DS office and we will respond as soon as possible.

Incoming students who need accommodations for placement testing should contact the DS office prior to testing.

It is the vision of South’s WorkSource Career Services Department to promote the job readiness of the South Seattle community through education, campus collaboration, and strong employer partnerships. Through Embedded Career Services and Faculty Mentorship, students will gain the necessary tools to be successful in their internship and career searches.

Access Points

Hours: M-F 8:00 am – 4:30 pm
Phone: (206) 934-5304
Voicemail: Staff will be checking their voicemails and contact students via phone as needed.
Email: Staff will have access to email and will respond accordingly

Director: Stephanie Guy, Stephanie.guy@seattlecolleges.edu

Program Coordinator: Lisa Lee, Lisa.lee@seattlecolleges.edu

Embedded Career Specialists

Services Offered

Career coaching, Resumé & cover letter, Job search, Internship, Interviewing prep, industry tours, employer connections.

Operations Updates

1. Students Still needing to register for Internships for the Spring quarter will be able to do so via email contact the career specialist that supports your respective program.
2. Graduating students and those needing career services can still receive support via email, phone, or video chat. 

Additional Information Student Should Know

We are still able to support you during remote operations.
 

Campus is closed, but TRIO Student Success Services is still available to help you. This information is for South students who are currently enrolled in the TRIO program. You may still work with us by email, Zoom or by phone, we are available during regular office hours Monday-Friday.

Please note that our office phones are forwarded to our personal cell phones during office hours.

Access Points

Call or email:

• Sarah Sabay 206 934-6760 sarah.sabay@seattlecolleges.edu
• Leon Haskins 206 934-6764 leon.haskins@seattlecolleges.edu
• Marcia Kato 206 934-6762 marcia.kato@seattlecolleges.edu
• Chenda Hem 206 934-6434 chenda.hem@seattlecolleges.edu
• Juan Carlos Gomez 206 934-5438 juan.c.gomez@seattlecolleges.edu

Need help with Transfer or Scholarship Applications?

• Get essay feedback by email.
• Order your official transcript by email. Email any TRIO staff for instructions.
• Application help by phone, email, or Zoom. Contact Juan Carlos through March 12.

During SSC remote operations due to COVID-19, TRIO SSS will still be available through the following methods:

• TRIO Blog: SSS updates and contact information for individual staff members are located on the TRIO Blog.
• Starfish: Schedule appointments through Starfish.
• Live Chat (help with scheduling appointments and general questions): Beginning April 8, 2020 and throughout Spring Quarter, live chat will be available Monday through Thursday from 10 a.m.-3 p.m. Please fill out Instructional Support Services' live chat form to get started.
• Virtual Lobby: Remote "Drop-In" Advising will be available from April 8-April 17, 2020 from 10 a.m.-3 p.m. Click here to chat with support staff. They will help connect you to a staff member via Zoom.

Tutoring

Stay tuned for updates on live tutoring via Zoom.

During remote operations, South’s Library is here to support students with the following services:

• Live chat with a library staff member is available at varying times Monday – Friday on our library website. If live chat is not available, patrons can click the chat button to leave a message, and someone will get back to them in 1-2 business days.  
   
• Reference assistance is available on the library website, via live chat or email.  
   
• Library resources, including eBooks, periodicals, databases, articles, streaming video and reference material are available online via our website. Students, faculty and staff can access resources with their SID and last name or their MySeattleColleges login. 
   
• STARS support to assist students with campus computing resources or eLearning is available at the Instructional Support Services Center website.  
   

Anyone wishing to contact Library Services directly can do so at library@southseattle.edu.  

Please Note: If students have library materials checked out, you can return materials when the library re-opens. The South Seattle College Library will NOT place blocks on student accounts during this time and will not charge fines for late materials.  

Hours: International Programs staff are available remotely during regular business hours 8 a.m. – 4:30 p.m., Monday – Friday.

Contact us by phone at 206-934-5360, or email at IntlSouth@seattlecolleges.edu

Advising questions can be sent by email to: scieadvising@seattlecolleges.edu. Please include your full name and Student ID number in your email. We are currently receiving many emails, and we thank you for your patience as you wait for our response! Please also check out our new website specifically for international students. You will find many answers to your questions in the Frequently Asked Questions section.

You can make many requests online using SCDGlobal, the online portal for international student requests. Login here: iom.seattlecolleges.edu