Accessing Student Services: Current Students

Spring Quarter Service Update: ctcLink is Now Live!

Students, the new ctcLink system is now live to help you better manage your college experience. Many systems, including class registration, have transitioned to ctcLink. Learn more and activate your ctcLink account today.

View a table with a brief overview of what each system (ctcLink, Starfish, Canvas, MySouth) is used for along with relevant resources and login information.

Students should expect delayed responses from our offices because, much like you, we are also learning how to use and navigate the new system. Thank you for your patience during this transition and please continue to contact Student Services through Virtual Assistance.

Did you forget your ctcLink ID?

If you need ctcLink help, contact the IT Helpdesk. Zoom information and Q&A sessions are also available.

South Seattle College has moved most class instruction online and through alternative remote modes to help you stay on track with your academic goals and keep our community healthy and safe in response to COVID-19.

With South Seattle College in remote operations until further notice (in response to State of Washington and Public Health - Seattle & King County requirements), the following information has been compiled to support current students in accessing student services.

Although our campus access is currently restricted, Student Services employees in financial aid, advising, the cashier’s office, etc. are working remotely and can still support you in registering and paying for spring classes, and answering your questions.  

  • Don’t forget to register for upcoming quarter classes!    
  • Please keep in contact with your instructors regarding alternative/online instruction plans for your classes.  
  • During Summer, starting the week after Spring Quarter ends, our offices close at 1 pm on Fridays only. We return to normal Friday hours beginning the second Friday of September.

Please note this is not an exhaustive list, but it will be updated. If you are not finding the information you need below, please email

You can also connect with many resources virtually through Zoom and LiveChat, learn more here

Instructional Support Services is here to help students and employees with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom.  They have also set up a Live Chat function that can be accessed at South’s eLearning website, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.

For assistance with ctcLink, Citrix, MySouth, and Office 365, contact IT Services.

Remote Operations Update:

The Tutoring Center provides online drop-in and appointment tutoring through ZOOM to all students enrolled at South Seattle College.  

To get online tutoring, first select a center from the list below:

MAST (Math and Science Tutoring): Helps with college math, chemistry, physics, biology, statistics, and CSC courses.

MALL (Math and Learning Lab): Helps with developmental math courses.

Writing Center: Provides writing assistance to all students registered in any academic course at South that has written assignments, such as English, History, Psychology, Economics, Environmental Studies, and many more.

WELL (Writing & English Learning Lab): Helps with writing and general language support to South’s global community of English language learners. For ESL, IEP, High School 21+, GED, College Prep, I-BEST/Career Training, Pivot Point, or any professional-technical courses.

Business/Accounting: Helps with Business, Accounting, Economics, and Medical Terminology.

Geek Hauz: Helps with all computer classes and Year Up students.

E-Tutoring: Provides live tutoring in a wide range of subjects through the Western e-Tutoring Consortium.

Supporting incoming and currently-enrolled Seattle Promise students with achieving their educational goals by offering on-boarding, financial and educational-planning assistance. 

Seattle Promise Web page: 


Access Points  

Seattle Promise Outreach Team (high school graduating class of 2020) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980  



Seattle Promise Retention Team (Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-7980 

Voicemail: 206-934-7980 


We are available by email as well as phone or video meetings during this time.


How to schedule an appointment:   

Option 1: Click here to schedule an appointment on Starfish.   

Option 2: Send an email including all the following information:   

  • Name   
  • Student ID Number   
  • If you prefer a phone or online appointment.   
  • At least two specific times that you are available for an appointment.    


Options for Support:   

Email Seattle Promise at Please include your name and Student ID number in your message. 

Setup a phone meeting.   

  • You will receive a call at your appointment time.  The phone number will likely be “blocked” or “private”.   

Setup an online meeting.   

  • Take a look at this video for how to access your online meeting (using Zoom).  


Seattle Promise Financial Aid Team (high school graduating class of 2020 and Seattle Promise students currently enrolled at South) 

Hours: 9am – 4pm, Monday – Friday 

Phone: 206-934-5713 

Voicemail: 206-934-5713 



Services Offered  

Assistance with FAFSA/WASFA submission, financial aid file completion, English and math placement, and spring, summer, and fall quarter planning. 

Email a Seattle Promise team member for assistance with submitting required documents and taking next steps to maintain your Seattle Promise eligibility. Students may also schedule appointments with their Seattle Promise support network using Starfish.

Operations Updates  

Please note that we may be slower to respond to email during this time.  

Additional Information Student Should Know  

  • Incoming and currently-enrolled students must submit their 2020-21 FAFSA or WASFA by April 15 to maintain Seattle Promise eligibility. Work with your Seattle Promise Financial Aid Specialist if you have questions.  
  • Currently-enrolled students should discuss their spring quarter plans with their Retention Specialist to make sure they have the tools needed to be successful in online classes or can explore other options.  
  • High School applicants (graduating class of 2020) should check their email regularly in April for placement and registration information. Work with the Outreach Specialist at your high school if you have questions. 
  • The Veterans Affairs Office is actively responding to emails and phone calls; please contact the Veterans Affairs Office if you have questions or concerns.
  • If you haven't already done so, please submit your Quarterly Certification Request Form for Spring quarter, via email, as soon as possible. Please contact the Veterans Office to have one sent to you.
  • In order to avoid incurring an overpayment situation with the VA, it is essential that students receiving VA education benefits commence and complete attendance, submit any final projects/assignments and take any finals in their alternative class environments for Winter quarter.  Those that do not are subject to being reported to the VA as not completing the enrollment period for the class(es) which may cause the VA to bill you for unearned benefits.  Students in online environments such as Canvas must do more than just login, they most post work, respond to a discussion, or take a test to commence attendance.
  • At this time, verification of enrollment is still being submitted to the VA is for those that have submitted their Quarterly Certification Request Forms to the Veterans Affairs Office at South. In order to help avoid a delay in your VA educational benefits for Spring quarter, it is essential that students submit their Quarterly Certification Request to the Veterans Affairs Office at South by the 25th of March 2020. This can be emailed to

Access Points

Hours: M, T, W, T 9-4:30, F 1-4:30, closed mornings for processing on Fridays
Phone: (206) 934-5811 Leave a message, we check voicemail 3 times a day and will return your call

Operations Updates

Email is still the best way to reach the Veterans Affairs Office.  Please consider emailing our office at if a phone call is the more appropriate means of communication to answer your question, please leave a message at 206 934-5811 and we will return your call as soon as possible.

Additional Information Student Should Know

Check this website often for updated information on Veteran Services.

During remote operations, we will be providing currently enrolled families with regular email updates to include information regarding March billing, Spring Quarter enrollment schedules, and general center updates. For specific questions, please leave us a message through voice mail at 206-934-5348 or email at Voice mail and email will be checked on a regular basis.

Disability Services (DS) provides accommodations and services for qualified students with disabilities at South Seattle College, in accordance with ADA and 504 requirements. To receive services, students complete an intake with the DS office and provide documentation of disability.

During remote operations DS is available to faculty and current or new students for questions, consultations, and appointments. Students should contact the DS office by email if possible, or they may leave a voice mail message if email is not possible.

Accommodation letters for spring quarter will be sent to faculty by email at student request. If faculty have questions about how any of a student's accommodations apply based on shifts in instructional practice, please be sure to contact DS for discussion and clarification.

Hours: 8 am to 4:30 pm, Monday thru Friday

Phone: 206-934-5137

Voicemail: 206-934-5137


Services offered: Testing accommodations, assistive technology, sign language interpreting, alternate format, and other services as appropriate.

The DS office will continue to process intakes for services, arrange alternate testing, and any other services needed based on request.  If students need assistance during remote operations, they should contact the DS office and we will respond as soon as possible.

Incoming students who need accommodations for placement testing should contact the DS office prior to testing.

During remote operations, South’s Library is here to support students with the following services:

  • Live chat with a library staff member is available at varying times Monday – Friday on our library website. If live chat is not available, patrons can click the chat button to leave a message, and someone will get back to them in 1-2 business days.  
  • Reference assistance is available on the library website, via live chat or email.  
  • Library resources, including eBooks, periodicals, databases, articles, streaming video and reference material are available online via our website. Students, faculty and staff can access resources with their SID and last name or their MySeattleColleges login. 
  • STARS support to assist students with campus computing resources or eLearning is available at the Instructional Support Services Center website.  

Anyone wishing to contact Library Services directly can do so at  

Please Note: If students have library materials checked out, you can return materials when the library re-opens. The South Seattle College Library will NOT place blocks on student accounts during this time and will not charge fines for late materials.  

Hours: International Programs staff are available remotely during regular business hours 8 a.m. – 4:30 p.m., Monday – Friday.

Contact us by phone at 206-934-5360, or email at

Advising questions can be sent by email to: Please include your full name and Student ID number in your email. We are currently receiving many emails, and we thank you for your patience as you wait for our response! Please also check out our new website specifically for international students. You will find many answers to your questions in the Frequently Asked Questions section.

You can make many requests online using SCDGlobal, the online portal for international student requests. Login here: