Online Learning & Technology Assistance

South Seattle College Fall Quarter 2020 classes begin on Sept. 29, 2020. Nearly all classes will be held online, delivered via South’s Canvas Learning Management System unless otherwise noted by your instructor (find your instructor’s contact information here). This page provides general information to help you get prepared and be successful with your online classes this spring and into the future.

Support Resources

For in-depth resources and information about online learning, please also explore our dedicated eLearning site

You can also connect with Instructional Support Services and Information Technology Services for personalized support. Instructional Support Services is here to help students and staff with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom. They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you. 

For assistance with Citrix, MySouth, and Office 365, contact IT Services

Recommended Technology for Online Classes

South’s eLearning staff recommends students have access to a laptop or desktop computer for taking classes online using Canvas. Additionally, you’ll need:

  • Speakers and a microphone or a headset with a microphone. 
  • A built-in camera or web cam that can be attached to the computer
  • Internet access (Comcast is providing free internet access for 60 days to new Internet Essentials customers. Xfinity is offering free internet at hotspots).

While you can access Canvas from a mobile device or tablet, there are limitations. In some cases, it is necessary to work on a laptop or desktop computer to successfully complete online assignments and quizzes. Examples include:

  • Graded discussion forum/posts
  • Graded writing assignments
  • Graded quizzes

Technology Support

For students who plan to take online classes but are without reasonable access to required technology, please let us know by filling out the IT Technology Request Form.  You can also let your instructor or any staff member you are connected with know of your needs and they can assist you in filling out the form. Instructor contact information is provided via our Seattle Colleges District People Pages

You may also be eligible for financial assistance from the college to help you purchase needed technology. Visit our FAQs page and scroll to the College Financial Resources section.

To learn more about recommended technology for online classes, please visit our eLearning staff’s Online Classes Required Technology & Guides page.

 

Online Learning FAQ

Instructional Support Services is here to help students and staff with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom.  They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you. 

For assistance with Citrix, MySouth, and Office 365, contact IT Services

Additional eLearning Resources:

Although we do not how long our state is going to ask us to keep college campuses closed due to the COVID-19 pandemic, we encourage all students to give online instruction a try. We are navigating unchartered waters together, and we are committed to helping students adjust to alternative modes of instruction. 

Online Classes/eLearning Support 

Instructional Support Services is here to help students and employees with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom.  They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.

For assistance with Citrix, MySouth, and Office 365, contact IT Services.

Here are a few tips that could help you prepare for remote learning during spring quarter:

  • Set up a distraction-free workspace and be prepared to engage in learning online during your regularly scheduled class times.  Also, consider clearing your work area.  Studies show a clean work space can help with focus and information processing.
  • Practice time management and create a study schedule.  Also, schedule breaks to keep your mental energy levels high.
  • Connect with other focused students in your class and set up study sessions with them to keep each other motivated.
  • Shut off other technology when you study so you can focus on the task at hand.
  • Turn on Canvas notifications to ensure you receive alerts when there are changes or posts in Canvas.
  • Learn how to find and submit assignments on Canvas.
  • Check your email on file with the college and/or your instructors at least twice a day, setting up email forwarding if necessary.
  • Familiarize yourself with Zoom video conferencing.
  • Ask for help! Your instructors are a great resource.  You can also contact Instructional Support Services.  They are here to help students and staff with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom.  They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you. 

For assistance with Citrix, MySouth, and Office 365, contact IT Services.

Faculty have been asked to be creative in this unprecedented time to try to preserve a productive classroom environment. Zoom is an online video communications tool that is being used by many faculty for this purpose, and is compliant with the Family Educational Rights and Privacy Act. If you are concerned about others viewing your personal surroundings in the background during a session, you may consider using a blank wall as your background when using Zoom, or explore Zoom’s options for virtual backgrounds.

Absolutely.

Student Services 

We will continue with our current practice of providing remote services for students. Limited in-person student services by appointment may be made available in the future.

Tutoring & E-Tutoring 

The Tutoring Center is available by email, phone and Zoom meetings.  Please contact the center in the following ways for support:

Contact:  Marianna Asaturova, Director  

                 Monia Hamam, Program Coordinator 

                 Christina Kazaryan, Office Assistant  
 Hours: 8:00 am to 4:30 pm 

 Phone:  206-934-6650 

   Voicemail:  206-934-6650                                                       
  
Email:  Marianna.Asaturova@seattlecolleges.edu  

           Monia.Hamam@seattlecolleges.edu  

           Christina.Kazaryan@seattlecolleges.edu  

South also offers eTutoring online (through the Western eTutoring Consortium) for all current students. Learn more about eTutoring

Counseling Services 

South Seattle College's Counseling Department is committed to providing high-quality, confidential and secure counseling services to our students.

Students who would like to contact a counselor may do so by e-mail. Counselors will respond as quickly as possible, but please note counselors are experiencing a higher than usual amount of e-mails.

In addition, South’s counselors encourage students to use the following resources for information and support:

  1. Seattle-King County Health Department
  2. Contact healthcare professionals through your health insurance plan.
  3. American Counseling Association (ACA) COVID-19 Resources
  4. American Psychological Association (APA) Social Distancing Considerations
  5. Addressing Loneliness As a Result of Social Distancing – AHIP.org
  6. Dial 2-1-1 for local resources and support
  7. Dial 9-1-1 if you feel you are in crisis

For more resources, please visit our Accessing Student Services: Current Students page.

Accessing the Internet 

For anyone who doesn’t have reliable internet service at home, Comcast announced they have made their Xfinity wifi hotspots available to everyone for free in response to the COVID-19 outbreak. To find and use a hotspot, enter your zip code at this page and scroll down for additional information. 

Comcast also announced their Internet Essentials plan for qualifying low-income households is available two months free with no contract obligation. 

Free Drive-In WiFi Hotspots

The State of Washington announced they are working with several partners across the state to bring free drive-in WiFi hotspots to our communities.  You can visit this website to find the closest spot.

Currently, in our area, it looks like King County and Seattle Public Libraries are the available hotspots.  Additional locations are anticipated in the future.

Launching primarily as parking lot hotspots in response to the COVID-19 pandemic, the free community WiFi is accessible regardless of how users arrive at the locations. Some sites also offer indoor public access during business hours. Everyone using the sites – outside or inside – must practice social distancing and hygiene precautions, including staying in your vehicle or at least six feet from other users and wearing a mask if necessary.

Technology Needs

For students who are required to complete coursework online but are without reasonable access to required technology or reliable internet, please fill out the IT Technology Request Form.  You can also let your instructor or any staff member you are connected with know of your needs and they can assist you in filling out the form.

For Spring Quarter 2020 classes that were originally intended to be face-to-face or hybrid and have now converted to 100% online, the Distance Learning Fee (UN) will be waived. For additional classes added to the spring schedule during remote operations, the Distance Learning Fee (UN) will also be waived. These fees have been waived so that we do not burden students with unexpected costs as we adjust spring plans in response to COVID-19 public health requirements. For any class that was originally to be offered online the UN fee will be retained.