Online Learning & Technology Assistance
Most online classes will be delivered via Canvas (what is Canvas?) unless otherwise noted by your instructor (find your instructor’s contact information here). This page provides general information to help you get prepared and be successful with your online classes.
Support Resources
For in-depth resources and information about online learning, please explore our dedicated eLearning website.
You can also connect with Instructional Support Services and Information Technology Services for personalized support. Our eLearning team is here to help students and staff with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom. They have also set up a Live Chat function that can be accessed at South’s eLearning website, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.
For assistance with ctcLink, Citrix, MySouth, and Office 365, contact IT Services.
Recommended Technology for Online Classes
South’s eLearning staff recommends students have access to a laptop or desktop computer for taking classes online using Canvas. Additionally, you’ll need:
- Speakers and a microphone or a headset with a microphone.
- A built-in camera or web cam that can be attached to the computer
- Internet access (Comcast is providing free internet access for 60 days to new Internet Essentials customers. Xfinity is offering free internet at hotspots).
- Check out this Student Checklist for Online Learning created by Student Services staff!
While you can access Canvas from a mobile device or tablet, there are limitations. In some cases, it is necessary to work on a laptop or desktop computer to successfully complete online assignments and quizzes. Examples include:
- Graded discussion forum/posts
- Graded writing assignments
- Graded quizzes
Technology Support
For students who plan to take online classes but are without reasonable access to required technology, please let us know by filling out the IT Technology Request Form. You can also let your instructor or any staff member you are connected with know of your needs and they can assist you in filling out the form. Instructor contact information is provided via our Seattle Colleges District People Pages.
You may also be eligible for financial assistance from the college to help you purchase needed technology. Visit our FAQs page and scroll to the College Financial Resources section.