Virtual Assistance

Spring Quarter Service Update: ctcLink is Now Live!

Students, the new ctcLink system is now live to help you better manage your college experience. Many systems, including class registration, have transitioned to ctcLink. Learn more and activate your ctcLink account today.

View a table with a brief overview of what each system (ctcLink, Starfish, Canvas, MySouth) is used for along with relevant resources and login information.

Students should expect delayed responses from our offices because, much like you, we are also learning how to use and navigate the new system. Thank you for your patience during this transition and please continue to contact Student Services through Virtual Assistance.

Did you forget your ctcLink ID?

If you need ctcLink help, contact the IT Helpdesk. Zoom information and Q&A sessions are also available.

Several Students Services offices and departments are here to support you with “live chat” options for students wishing to connect with a staff member.  Below is a list of campus support services and the best way to connect with each virtually.  

When you select a service below during the hours listed, you will be put into a waiting room and a staff member will be with you shortly.  

For services that use Zoom, please note the application is free to download and can be used on a computer, tablet or smart phone. To learn more about Zoom, see our Online Learning & Technology Assistance webpage

This is a great way to get the support you need while our services operate remotely in response to COVID-19.  You can also visit individual office and department webpages for additional contact options, including email and phone calls.  

New Student Services

For Steps to Enroll assistance, general questions, campus referrals, or student recruitment and outreach. 

Chat now (livechat)

Hours: Tuesday & Thursday, 9:30 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.


Here you can gain support for Registration, transfer credit evaluation, transcript requests, and issues related to adding, dropping and withdrawing. International students are encouraged to reach out to for assistance.

Chat now (livechat)

Live Chat Hours: Tuesday & Thursday, 1:30 p.m. - 4 p.m.
For transfer credit evaluation and graduation applications/diploma mailing, please contact


Chat now (zoom)


  • Help with scheduling appointments & general questions: Monday through Thursday, 9 a.m. - 11 a.m. & 12 p.m. - 2 p.m. 
  • Drop-in Advising Hours: Monday through Thursday, 12 p.m. - 2 p.m.


Georgetown Campus & Apprenticeship Inquiries 

The Georgetown Campus main offices will be operating remotely until further notice pending evolving Washington state executive orders in response to COVID-19. Apprenticeship programs will vary in hybrid, in-person, and online instruction. Please contact the appropriate program for more details on class format and schedule, application, and program info.

Download a flyer with a complete list of our Apprenticeship Training Programs (PDF)

Chat now (livechat)

Hours: Tuesday & Thursday, 9:30 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.

IT Help Desk 

The IT Help Desk is the first point of contact for students needing assistance with technology. Services include support for classroom and lab technology, email services, WiFi, computer software and support. 

Chat now / Help desk form

Hours: Monday through Friday, 9 a.m. - 7 p.m. 

S.T.A.R.S. (Student Technology Support)

S.T.A.R.S. (Student Technology Advice & Resources Support) is available to help students with computing resources including eLearning, Canvas, LinkedIn Learning, Google Suite for Education (GS4E), Panopto, Zoom for Students , Honorlock, and Backup Homework Strategies

Chat now / help desk form

Hours: Monday through Friday, 10 a.m. - 7 p.m. 

Tutoring Center 

The Tutoring Center can answer questions regarding tutoring services through Livechat.

Chat now (LiveChat)

Hours: Monday & Wednesday, 11 a.m. - 1 p.m.
Email: & 

WorkSource Career Center 

All WorkSource virtual drop-in hours will be delivered online through Zoom (video conferencing tool) until further notice.  

General Questions (click the link to join Zoom and connect with a WorkSource staff member):

Chat now (zoom)

  • Hours: Monday thru Wednesday, 1:30 p.m. to 3:30 p.m.

Resume, Internship Assistance (click the link to join Zoom and connect with a WorkSource Career Specialist): 

Chat now (zoom)

  • Hours: Thursdays, 1:30 p.m. - 3:30 p.m. 


Workforce Education Funding 

The Workforce Education Office can help you enter or reenter the workforce through career training, financial aid assistance, job placement assistance and academic planning.

Chat now (zoom)

  • Meeting ID: 434 484 744
  • Password: 147430

Drop-In Office Hours: Thursdays, 1 - 4 p.m. 

Please note: FERPA requires South Seattle College to verify a student's identity if we are required to access a student's account to provide information. We can then answer questions regarding admissions, registration, and financial aid upon identity verification.