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Help & Technical Support

eLearning Resources

Instructional Support

For instructional support, please contact your instructor directly:

  • Attendance concerns
  • Questions about grades
  • Extension requests
  • Quiz reset / retake
  • Broken content links
  • Where to find my feedback

Technical Support

For technical support, please contact our Support Team by emailing eLearning@seattlecolleges.edu. Technical support includes:

  • Issues with logging in.
  • Courses not showing up in the course list.
  • Updating your profile.
  • Password issues, etc.

Across Seattle Colleges, the Library, IT, and Auxiliary Teams work together to provide technology checkouts to community members. Seattle Colleges has limited availability of equipment available to loan for students, faculty, and staff use. We are constantly working to increase this availability, but please know we cannot guarantee that we can supply the equipment you request.

By borrowing equipment, you are acknowledging that you understand each of the following:

  • Equipment is to be used for Seattle Colleges' learning, teaching, or administrative work only.

  • Personal content is not to be used or stored on the equipment.

  • Equipment is loaned to students one quarter at a time, though continuing students can request a renewal.

  • Students are responsible for the prompt return of all equipment and accessories; failure to return equipment may result in loss of borrowing privileges.

Use this IT Technology Request Form to submit a request.

Someone from your home campus will contact you to let you know if we can fulfill your request, and if so, to make arrangements for pickup or delivery. If you need additional help using or purchasing technology, please contact IT by visiting https://sd.seattlecolleges.edu or via email at ITHelp@seattlecolleges.edu

Operating Systems

  • Windows 7 and newer
  • Mac OSX 10.10 and newer
  • Linux – Chrome OS
  • Mobile devices not recommended for all student functions

Computer speed & processor

  • Use a computer 5 years old or newer
  • 1GB of RAM
  • 2GHz processor

Internet speed

  • Along with compatibility and Web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
  • Minimum of 512kbps

Screen Readers

  • Macintosh: VoiceOver
  • PC: JAWS in FireFox
  • PC: NVDA in Firefox
  • Note: there is no screen reader support for Canvas in Chrome

Browsers

  • Latest version of Chrome
  • Latest version of Firefox

Other Equipment

  • Speakers & microphone or headset with microphone
  • Webcam

Office365

Every student at Seattle Colleges has a free Microsoft Office 365 account that comes with Microsoft Office Suite (Word, Excel, PowerPoint, etc.) for personal devices. The details of how to access this account are on our district-wide IT Services website.

Zoom

Many instructors will be using Zoom for live web conferencing. Zoom is a synchronous tool that allows instructors to upload slide content and interact with students in real-time. Zoom can be used directly from your browser, but we recommend downloading the Zoom Client for Meetings on your computer or the Zoom App on your phone.

Get to know Zoom

 

Both the South Seattle and Seattle Public Library offer digital resources to students and residents. 

South Seattle Library

Seattle Public Library

 

The Tutoring Center at South Seattle College (SSC) provides online tutoring through its partnership with the Western e-Tutoring Consortium.

E-Tutoring services are provided free of charge for all students who are currently registered at South Seattle College.