SouthCE@Seattle Public Library
We all encounter difficult people. Whether you are a supervisor, a customer service professional, or have a challenging co-worker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools, and techniques for resolving issues, coping strategies for dealing with the effects of difficult people, and conflict management strategies.
Learn how to capitalize on your personal leadership style to achieve workplace goals. In this course, you will identify your leadership style through personal assessment; learn the difference between leadership and management; recognize the "being" and "doing" of leadership; and develop the innate motivating techniques that transform employee attitudes and enhance cooperation and teamwork.
Next Class: Tuesday, Oct 13, 2020, 5 - 7 p.m. Register Now
Communication skills are vital in today’s workplace. In this course, you will identify the four primary communication styles, learn how to recognize your style as well as the styles of others, and how to overcome common communication roadblocks and barriers. Learners will understand how and when to utilize current technology for appropriate communicating in the workplace and recognize and respond effectively to cultural communication differences.
Next Class: Tuesday, Oct 20, 2020, 5 - 7 p.m. Register Now
Showcase your strengths and make a positive impact on your organization! Your ability to participate, collaborate, and resolve issues will set you apart as a “go-to” person in any organization. In this interactive course, you will learn skills to develop group understanding, evaluate team roles, develop methods for resolving underlying conflict within a team, and use these skills to collaborate with team members to achieve workplace objectives.
Next Class: Tuesday, Oct 29, 2020, 5 - 7 p.m. Register Now
What do you do when you feel bombarded by nonstop change? When initiating change yourself, do you experience resistance when trying to get the support of others? This interactive workshop will help you better understand the impact of change and help others navigate through the phases of change. In addition, learn to manage resistance to change while planning successful change efforts.
Next Class: Thursday, November 5, 2020, 5 - 7 p.m. Register Now
Discover why some meetings fail and learn proven techniques for making meetings more productive. Gain tips related to the four essentials of productive meetings: Planning, participating, presenting, and producing. Other topics include meeting formats and when to vary them, responding to conflict in a meeting, and meeting follow-through. A key component of this class is how to use effective communication strategies before, during, and after your meetings.
Next Class: Thursday, November 19, 2020, 5 - 7 p.m. Register Now