Remote Operations FAQ
Welcome to our Remote Operations FAQs (frequently asked questions) page, intended to provide answers to your questions while classes are held primarily online with remote student services available in response to COVID-19. Current topics include general questions, questions about online learning, and questions about financial support. We will continue to update this resource over time.
Remote Operations General FAQ
Please visit our Academic Year 2020-21 page for the latest plans.
In general we will continue to offer most classes online, with exceptions made for programs approved for in-person instruction by the State of Washington (with proper health and safety measures in place). As the public health picture in our community evolves, we will keep you posted on changes to campus and class operations.
At the outset of each quarter, you and your instructors will work together to establish class norms for teaching and learning remotely. In addition, our campus will provide online resources and technical assistance for all students new to eLearning to help you be successful during this ongoing public health crisis.
Online lectures will be recorded so they are accessible at any time. If your classes start in an online format, they will be online throughout the quarter (with very limited exceptions in some professional-technical programs).
We will be flexible with shifts in schedules and expect to increase course offerings over the summer and fall to ensure access to courses required to meet major requirements. We will also provide, as much as possible, flexibility in requirements to support those nearing graduation so as not to impede your post-graduation plans or opportunities.
Please consult with your academic advisor to learn more. They are available to consult with you remotely.
We will be flexible with shifts in schedules and expect to increase course offerings over the summer and fall to ensure access to courses required to meet major requirements. We will also provide, as much as possible, flexibility in requirements to support those nearing graduation so as not to impede your post-graduation plans or opportunities. Contact your academic advisor for more guidance.
If you cannot register for classes because you need assistance selecting appropriate courses, navigating academic difficulties, and/or connecting with appropriate support services, please connect with your advisor or the Advising Department.
We have created two webpages to help our current and new students contact Student Services remotely (via email, phone, video conferencing, etc.). This includes services like registration, advising, counseling, financial aid, disability services, library services, veterans services, workforce funding, and more.
You can also visit the webpages of our services for additional information on getting support during remote operations.
Registering for Classes (Current Students)
Browse and register for classes online using ctcLink. If you have not activated your ctcLink ID (EMPLID) or need assistance recovering it, please click here for support. Visit ctcLink Resources for help registering for classes.
- If you need a permission code to register for a class or assistance in selecting classes, please email firstname.lastname@example.org with your ctcLinkID (EMPLID) and full name.
Enroll & Register for Classes as a New Student
For new students looking to enroll: Despite our campus shift to remote operations, we are still enrolling for upcoming quarters! Please explore our Steps to Enroll information, Accessing Student Services: New & Prospective Students information, and reach out to InfoSouth@seattlecolleges.edu with any questions or concerns regarding your enrollment process.
Congratulations on choosing South! Our typical processing time for applications is 2 – 3 business days. However, this can vary slightly as we near the start of a new quarter. After your application is processed you will receive two emails, one containing your ctcLink ID (EMPLID) and one explaining your next steps.
If you need to check the status of your application, please email our Registration department at email@example.com with your full name, date of birth, and the term you will be starting in.
Once you have your ctcLink ID number, you will want to review your Steps to Enroll to move towards registering for your classes. Students are also encouraged to visit https://southseattle.edu/virtual-assistance for additional information on how to access student services at this time.
If you have questions regarding your Steps to Enroll, our Information Desk would be happy to assist. You can contact them through email at firstname.lastname@example.org.
Transcript requests are being received through the National Student Clearinghouse as well as US mail, Fax and email. In person ordering is not currently possible due to remote operations at this time. For details about ordering using these methods see: southseattle.edu/student-resources/transcripts-grades. Staff process requests weekly, so normal turnaround times are generally slower than published and no rush processing or in person pick up is possible at this time.
Requests for credit evaluation require official transcripts and a request for the document evaluation to be submitted. Please follow the instructions for how to submit transcripts and make a request located here: southseattle.edu/registration/transfer-other-forms-credit-assessment. Although we are largely working remotely, we have limited staff in the office one day a week for US mail processing and document scanning, which allows us to receive and process requests and to follow the published processing times.
Transit Service to Campus
As of Sept. 15, 2020, King County Metro has resumed route 125 and 128 bus service to South's main campus (6000 16th Ave SW). Please note service frequency may be impacted by the pandemic. Check Metro's website for the latest schedule information:
West Seattle Bridge Closure
The Seattle Department of Transportation announced an emergency closure of the West Seattle Bridge in March of 2020. The lower bridge is currently only open for transit, emergency services, and freight (as of June 2020). All other drivers will have to use alternative routes into and out of West Seattle. The closure is expected to last through mid-2022, according to SDOT.
Online Learning FAQ
Instructional Support Services is here to help students and staff with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom. They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.
For assistance with Citrix, MySouth, and Office 365, contact IT Services.
Additional eLearning Resources:
Although we do not how long the pandemic will impact learning modalities, we encourage all students to give online instruction a try. We are navigating unchartered waters together, and we are committed to helping students adjust to alternative modes of instruction.
Online Classes/eLearning Support
Instructional Support Services is here to help students and employees with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom. They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.
For assistance with Citrix, MySouth, and Office 365, contact IT Services.
Here are a few tips that could help you prepare for remote learning during spring quarter:
- Set up a distraction-free workspace and be prepared to engage in learning online during your regularly scheduled class times. Also, consider clearing your work area. Studies show a clean work space can help with focus and information processing.
- Practice time management and create a study schedule. Also, schedule breaks to keep your mental energy levels high.
- Connect with other focused students in your class and set up study sessions with them to keep each other motivated.
- Shut off other technology when you study so you can focus on the task at hand.
- Turn on Canvas notifications to ensure you receive alerts when there are changes or posts in Canvas.
- Learn how to find and submit assignments on Canvas.
- Check your email on file with the college and/or your instructors at least twice a day, setting up email forwarding if necessary.
- Familiarize yourself with Zoom video conferencing.
- Ask for help! Your instructors are a great resource. You can also contact Instructional Support Services. They are here to help students and staff with their questions about eLearning and online technology tools including Canvas, Google Suite for Education, LinkedIn Learning, Panapto, and Zoom. They have also set up a Live Chat function that can be accessed at South’s eLearning site, or on Canvas. Live chat hours vary, but you can always leave a message and someone will get back to you.
For assistance with Citrix, MySouth, and Office 365, contact IT Services.
Faculty have been asked to be creative in this unprecedented time to try to preserve a productive classroom environment. Zoom is an online video communications tool that is being used by many faculty for this purpose, and is compliant with the Family Educational Rights and Privacy Act. If you are concerned about others viewing your personal surroundings in the background during a session, you may consider using a blank wall as your background when using Zoom, or explore Zoom’s options for virtual backgrounds.
We will continue with our current practice of providing remote services for students. Limited in-person student services by appointment may be made available in the future.
Tutoring & E-Tutoring
The Tutoring Center is available by email, phone and Zoom meetings. Please contact the center in the following ways for support:
- Marianna Asaturova, Director
- Monia Hamam, Program Coordinator
- Christina Kazaryan, Office Assistant
Hours: 8 a.m. to 4:30 p.m.
South also offers eTutoring online (through the Western eTutoring Consortium) for all current students. Learn more about eTutoring.
South Seattle College's Counseling Department is committed to providing high-quality, confidential and secure counseling services to our students. Please note counselors will not be available between June 19, and September 29, which is the first day of Fall Quarter 2020.
Students who would like to contact a counselor may do so by e-mail. Counselors will respond as quickly as possible, but please note counselors are experiencing a higher than usual amount of e-mails.
- Stephen Coates-White - Email: Stephen.Coates-White@seattlecolleges.edu
- Don Howard - Email: Donald.Howard@seattlecolleges.edu
- Yvonne Willis-Oguntuwase - Email: Yvonne.Willis@seattlecolleges.edu
In addition, South’s counselors encourage students to use the following resources for information and support:
- Seattle-King County Health Department
- Contact healthcare professionals through your health insurance plan.
- American Counseling Association (ACA) COVID-19 Resources
- American Psychological Association (APA) Social Distancing Considerations
- Addressing Loneliness As a Result of Social Distancing – AHIP.org
- Dial 2-1-1 for local resources and support
- Dial 9-1-1 if you feel you are in crisis
Accessing the Internet
For anyone who doesn’t have reliable internet service at home, Comcast announced they have made their Xfinity wifi hotspots available to everyone for free in response to the COVID-19 outbreak. To find and use a hotspot, enter your zip code at this page and scroll down for additional information.
Comcast also announced their Internet Essentials plan for qualifying low-income households is available two months free with no contract obligation. Please visit their website for the latest information.
For students who are required to complete coursework online but are without reasonable access to required technology or reliable internet, please fill out the IT Technology Request Form. You can also let your instructor or any staff member you are connected with know of your needs and they can assist you in filling out the form.
College Financial Resources FAQ
The Financial Aid Office is actively responding to emails and phone calls; please contact the Financial Aid Office if you have questions or concerns.
Hours: M,T, Th 8-4:30, F 9-4:30, closed for processing on Wednesdays
Phone: (206) 934-5317 Leave a message, we check voicemail 3 times a day and will return your call
Financial Aid Student Portal: southseattle.edu/financial-aid/financial-aid-portal
The Office is still assisting students with submitting paper work to complete the Financial Aid Application. Currently, we are unable to pick up our main phone line, but we are checking and returning messages 3 times a day, so do leave a clear message with your name, Student ID Number or Social Security Number. To protect your identity and secure your information, we will only call students back at the phone number listed with the Financial Aid Office.
Email is still the best way to reach the Financial Aid Office. Please consider emailing our office at email@example.com if a phone call is the more appropriate means of communication to answer your question, we will reach out to you to schedule a time to call.
At this time, the Financial Aid Office cannot accept documents where we need to see and confirm the original, for example, requests for citizenship documentation, Verification Worksheet V4 or V5 Witnessed, or request for name changes requiring proof of identity. We will resume taking in those documents when financial aid staff returns to campus (this will be updated when that date is known). Students can submit all other documents via email at firstname.lastname@example.org however, there may be a delay in those documents appearing as received in your student portal.
Yes, there are emergency funds and financial aid available to support eligible students during this time of great need.
Emergency Funds & CARES ACT Funds
Emergency Funds are a one-time award to assist students with unforeseen expenses that may cause a student to withdraw from school. Emergency Funds can be used once per academic quarter. Awards vary depending on student need and resources available. CARES Act funding is available through the emergency funds application process.
Apply for Financial Aid Today!
If you have not already applied for Financial Aid for Fall Quarter 2020 and beyond, follow the steps on South’s Financial aid application page to get started. We encourage everyone to apply! It typically takes three total hours to complete the entire Financial Aid application process from start to finish.
For more information please contact the South Seattle College Financial Aid Office at FinancialSouth@seattlecolleges.edu.
Please visit our Community Support & Resources page for additional support beyond the college for laid-off workers and more.
International Student FAQ
Most frequently asked questions for international students are answered by the Seattle Colleges International Programs team here. South-specific FAQs for international students are shared below.
We are holding Intensive English Program (IEP) classes during Summer Quarter 2020. Classes will begin on June 29 and continue to August 20.
Because we want to make sure everyone stays healthy, our plan is to offer our classes online this quarter. Whether you are in Seattle or in your home country, you are welcome to join our classes. However, it is important to be ready for online classes. It's also important to follow your instructors' directions. Here are some common expectations:
- You should have a computer (desktop or laptop).
- You should have access to the Internet.
- Many teachers will use Canvas, an online learning system. If you are new, you will learn about Canvas during the placement test.
- You should be ready to join the class through video-conferencing. Many teachers will use an app called Zoom. Your teacher will explain how to use this.
- Your teacher may ask you to join a video-conference at the scheduled time of the class. However, if you are not in Seattle, and it is difficult for you to join in your time zone, your teacher can work with you to find a solution to this problem.
- Your teacher may ask you to print something out.
We will send you the email addresses of your teachers before the quarter begins. If you have any trouble with the points above, please communicate with your teacher. We will try to solve problems!
Please know that our goal is to help you develop your language and study skills in order to achieve your goals. We hope we can see you in person as soon as possible, but for now we will see you on the Internet. Stay safe!